Support Customer Advocate

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Advocate Full time $60,000 - $99,000

As a dedicated customer advocate, this role offers a fast-paced opportunity to support customers with after-sales enquiries.

Key Responsibilities:
  • Address product quality and transit damage issues, as well as spare parts requirements.
  • Deliver exceptional customer service through prompt and effective issue resolution.
  • Process customer claims and return authorities, documenting and escalating queries as necessary.

The ideal candidate will possess:

  • A passion for delivering outstanding customer outcomes.
  • Strong analytical skills and the ability to take ownership and resolve customer issues efficiently.
  • Proven experience working in a team environment and excellent communication skills.
  • High computer literacy and the ability to learn new systems.

This is an exciting opportunity to work with a dynamic organization that values teamwork, open communication, and employee growth. We offer a competitive remuneration package commensurate with experience.

Our goal is to provide high-quality products and services that meet our customers' needs. We strive to exceed expectations and build strong relationships with our customers.

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