Owner Relations Specialist

5 days ago


Brisbane, Queensland, Australia Accor Apartments & Realty Full time
About the Role

As an Owner Relations Manager at Accor Apartments & Realty, you will play a vital role in strengthening and nurturing relationships with our current apartment owners across a diverse portfolio of properties. Your friendly and diplomatic demeanor will be instrumental in fostering connections with potential owners, contributing to the growth and enhancement of our property portfolio.

Key Responsibilities
  • Relationship Building: Forge and sustain relationships with current apartment owners, establishing connections with potential investors and other building stakeholders.
  • Enquiry Resolution: Respond to enquiries from apartment owners regarding the management of their investments, apartment returns, and general owner account enquiries.
  • Conflict Resolution: Effectively resolve any enquiries or concerns from apartment owners.
  • Industry Knowledge: Develop and maintain a high level of knowledge about the management letting options provided by Accor and relevant industry legislation.
  • Business Development: Implement strategies and initiatives to increase keys under Accor's management.
Requirements
  • Industry Experience: Previous experience within the Property Industry in Business Development / Property Management is beneficial.
  • Communication Skills: Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.
  • Relationship Building: Masterful in the art of communication, both written and spoken.
  • Problem-Solving: Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality.
  • Certification: A current real estate sales certificate or transferable licence or nearing completion.
What We Offer
  • ALL Heartist Membership: Take advantage of discounts on accommodation and food & beverage worldwide.
  • Family & Friends Discounts: Available on a range of accommodation, services, and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program: Earn status & reward points on your worldwide stays.
  • Learn Your Way: Support your career development with access to Accor's industry-leading training platforms, Accor Academy and Typsy.
  • Build Your Network: With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
  • Worldwide Opportunities: We are a world-leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

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