Desktop Support Specialist
1 week ago
Axiom Technologies is a leading provider of Managed IT solutions to medium to large scale enterprises globally. Our company is committed to delivering high-quality IT services that meet the evolving needs of our clients.
Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate onsite and on-call assistance to end-users within our desktop computing environment.
Key Responsibilities- Provide Level 2/3 desktop support services to end-users.
- Troubleshoot and resolve technical issues related to Windows 10 or 11, Intune, cloud, and thick build machines.
- Support web applications for Edge or Chrome.
- Collaborate with application owners to resolve cloud application issues.
- Support 3rd party applications such as Microsoft, Java, and Adobe.
- Troubleshoot laptop hardware issues, including monitor, mouse, headset, and phone problems.
- Manage office licenses and troubleshoot related issues.
- Stay up-to-date with release information for MS Office and security updates.
- Support Office issues for native laptop or cloud applications.
- Collaborate with MS Outlook app owners to resolve issues.
- Have knowledge of Active Directory and Group Policies, as well as PowerShell scripting.
- Ability to coordinate with technical groups and resolve issues remotely.
- Troubleshoot application issues deployed on end-user systems.
- Good client management and communication skills.
- Ability to troubleshoot network-related issues affecting applications.
- Knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps, as well as compatibility testing of web-based applications with Chrome and Edge.
- Good understanding of ITIL concepts and ticketing tools.
- Accurately document all work performed through the ticketing system.
- At least two of the following IT qualifications: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, or Microsoft Office Specialist (MOS) Certification.
- 2+ years of relevant experience in a similar role.
Axiom Technologies offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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