Service Delivery Team Leader

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $120,000
Aviation Service Operations Manager

The purpose of the Aviation Service Operations Manager is to lead a team of service delivery agents, including supervisors and trainers to achieve a safe and effective working environment.

You will work with a small team of operational leaders who are accountable for driving a strong safety culture and maximising performance.

Strong leadership skills to build a confident team is required, along with a hands-on approach and the capacity to work variable hours over a 7-day roster.

  • Demonstrated leadership presence and maturity
  • Extensive operational experience, knowledge and understanding of aviation services functions
  • Practical knowledge of industrial relations processes, people management activities and operational efficiency
  • Experience in fast-paced and time-sensitive operations managing multiple clients with divergent requirements
  • Excellent judgment and ability to make sound decisions in dynamic settings
  • Strong interpersonal, relationship-building and negotiating skills
  • Strong communication skills both written and oral
  • Ability to work collaboratively and exercise initiative without supervision
Your Role

Lead teams to meet and exceed service delivery standards and defined key performance criteria, providing training and mentorship as needed.

Monitor, manage and report on station performance, analysing scorecards and identifying improvement strategies.

Ensure facilities and equipment are presented, maintained and functional inline with customer expectations.

Compile and submit operations and performance reports.

Safety Culture

Create a positive and generative safety culture across the service delivery team.

Foster an enhanced awareness of OHS, Aviation Safety and security policies through regular communication and observation.

Drive collaboration and develop relationships with key stakeholders to deliver coordinated client services.

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