Service Delivery Leader

3 days ago

Sydney, New South Wales, Australia beBeeLeader Full time $105,344 - $188,192

Are you an experienced service delivery leader looking for a new challenge? Look no further We are seeking a senior people management professional to lead our Service Delivery Team in Australia. Job Description:
In this role, you will be responsible for managing a team of professionals who support the success of accounting and bookkeeping firms as they navigate digitisation strategies for their business and their clients. You will work closely with internal stakeholders to drive customer retention and identify growth opportunities. Additionally, you will lead business transformation projects and develop innovative solutions to address customer problems.

Responsibilities:
* Own and implement AU SDM strategy and process improvement projects
* Lead and manage AU service delivery team to provide seamless onboarding of accountants new and existing onto QBO
* Identify growth opportunities and communicate to AU leadership team, lead business transformation projects
* Hire and develop the SDM team that builds innovative solutions to address customer's problems
* Support Business Development Managers and internal Account Managers by providing consultative support to accountants and their clients
* Liaison between internal sales teams and external customers
* Create onboarding plan and communicate to relevant internal and external stakeholders and execute to timelines
* Work across multiple internal and external customers and raise any issues and remediate immediately
* Develop proficiency and knowledge of Intuit's products and solutions
* Apply systems and process thinking to design solutions to solve customer problems

Requirements:
* Proven experience in leading a service delivery team
* Strong understanding of customer-driven innovation and digitisation strategies
* Excellent leadership and communication skills
* Ability to work collaboratively with cross-functional teams
* Strong analytical and problem-solving skills

Benefits:
* Opportunity to work with a world-class Sales organisation supporting the Small Business & Self-Employed Group (SBSEG)
* Collaborative and dynamic work environment
* Professional development opportunities
* Competitive compensation package

Why Choose Us?
* We are committed to employee well-being and offer a flexible and supportive work environment
* We value creativity, rapid experimentation, and calculated risk-taking
* We are passionate about delivering exceptional customer experiences

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