Service Delivery Team Leader

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $130,000 - $170,000

Job Overview

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We are seeking a skilled Service Delivery Manager to lead our service delivery team in Australia. The successful candidate will be responsible for managing the onboarding of accountants and their clients onto our cloud-based platform, ensuring a seamless experience.

Key Responsibilities:

  • Develop and implement strategies to enhance customer retention and drive business growth.
  • Lead and manage a high-performing service delivery team to deliver outstanding results.
  • Collaborate with internal stakeholders to identify opportunities for process improvement and innovation.
  • Provide consultative support to accountants and their clients to ensure they achieve their objectives.
  • Develop and maintain strong relationships with internal sales teams and external customers.

Required Skills and Qualifications

  • A proven track record in service delivery management, preferably in a similar industry.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Results-driven with a focus on delivering high-quality outcomes.

Benefits and Culture

Our company is built on customer-driven innovation and is committed to helping small businesses and individuals achieve their financial goals. Our culture is built on creativity, experimentation, and a passion for excellence.

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