Service Delivery Leader

6 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $130,000
Business Service Manager Job Description

The Business Service Manager oversees multiple customer sites across the Australia and New Zealand (ANZ) region, including domain warehousing customers in various segments. This role leads the day-to-day management of site-based teams and includes responsibilities such as:

Key Responsibilities:
  • Personnel leadership and ensuring safety compliance.
  • Managing operations to meet service and maintenance benchmarks.
  • Addressing daily operational and technical issues.
  • Maintaining quality standards.

This role also involves direct leadership and support for individual contributors, driving efficient and effective maintenance and service delivery operations across sites, and developing a capable and future-ready service team through structured training and skills development.

Qualifications & Skills Required:
  • Bachelor's/master's in engineering (Technical, Electrical/Mechanical) or relevant trade qualification.
  • Strong customer focus – ability to build and maintain trusted relationships with customers.
  • Natural leader with a combination of people & technical skills.
  • Team player with excellent communication skills.
  • Well-organised and able to prioritise effectively.
Benefits:
  • Full setup and management responsibility for all site-based service teams.
  • Directly lead and support individual contributors in their day-to-day activities.
  • Drive efficient, effective, and compliant maintenance and service delivery operations across sites.
  • Develop a capable and future-ready service team through structured training and skills development.

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