Technical Support Specialist for Japanese Market

2 months ago


Melbourne, Victoria, Australia Intralox Full time

Intralox seeks a seasoned Technical Support Specialist for the Japanese market. As a key member of the Technical Support Group (TSG), this individual will provide first-line technical support to Japanese customers and internal teams. Key Responsibilities

  • Provide product recommendations tailored to industry needs.
  • Conduct technical evaluations of conveyor systems.
  • Remote troubleshooting and resolution for complex issues.
  • Create and deliver technical presentations via webcast or remote technology.
  • Assess conveyor designs and recommend improvements.
  • Develop and deliver technical training for colleagues.
  • Research and locate technical data.
  • Create Bills of Materials for projects.
Requirements
  • Native Japanese and fluent English speaker.
  • College or University degree in a technical field, preferably Mechanical Engineering.
  • Minimum 2 years' experience in industrial sales/support or equipment specification.
  • Strong mechanical aptitude and ability to articulate complex concepts.
  • Strong logical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office Applications and 2D/3D CAD software.
  • Ability to manage multiple projects simultaneously.
  • Service-minded, team-oriented, self-managed individual with a sense of ownership.


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