Game Operations Specialist
3 days ago
About the Role
We are seeking a highly skilled Game Operations Specialist to join our team and lead our efforts in the Japanese market.
The Job Description
- Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers;
- Review and update customer accounts, process settlements and bonuses;
- Provide second-level support for Customer Experience Agents;
- Manage and monitor the Japanese market, site, and promotions;
- Lead offer management activities;
- Manage Sportsbet-specific live incidents for Japan (where applicable);
- Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.
The Requirements
- You have at least 1 year of experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Media & Entertainment industry;
- You have working knowledge of casino, Japanese, Excel, communication, and crypto;
- You enjoy finding creative solutions to problems;
- You are a strong networker & relationship builder;
- You pay strong attention to detail and deliver work that is of a high standard.
What We Offer
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience;
- A dynamic and innovative work environment;
- Opportunities for professional growth and development;
- A generous benefits package, including health insurance and retirement plans;
- A fun and collaborative team culture.
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