Game Operations Specialist

3 days ago


Melbourne, Victoria, Australia Snaphunt Full time

About the Role

We are seeking a highly skilled Game Operations Specialist to join our team and lead our efforts in the Japanese market.

The Job Description

  • Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers;
  • Review and update customer accounts, process settlements and bonuses;
  • Provide second-level support for Customer Experience Agents;
  • Manage and monitor the Japanese market, site, and promotions;
  • Lead offer management activities;
  • Manage Sportsbet-specific live incidents for Japan (where applicable);
  • Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.

The Requirements

  • You have at least 1 year of experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Media & Entertainment industry;
  • You have working knowledge of casino, Japanese, Excel, communication, and crypto;
  • You enjoy finding creative solutions to problems;
  • You are a strong networker & relationship builder;
  • You pay strong attention to detail and deliver work that is of a high standard.

What We Offer

  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience;
  • A dynamic and innovative work environment;
  • Opportunities for professional growth and development;
  • A generous benefits package, including health insurance and retirement plans;
  • A fun and collaborative team culture.


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