Sportsbet Operations and Market Specialist

1 month ago


Melbourne, Victoria, Australia Snaphunt Full time
Opportunity Overview

We are seeking a skilled Sportsbet Operations and Market Specialist to join our team at Snaphunt. This exciting opportunity allows you to bring your expertise in customer experience, operations, and market analysis to drive success in the Japanese market.

About the Role

In this role, you will be responsible for maximizing customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers. Your tasks will also include reviewing and updating customer accounts, processing settlements and bonuses, second-level support for Customer Experience Agents, managing and monitoring the Japanese market, site, and promotions, offer management activities, and managing Sportsbet-specific live incidents for Japan where applicable. You will liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.

About You
  • You have at least 1 year of experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Media & Entertainment industry.
  • You possess working knowledge of casino, Japanese, Excel, communication, and crypto.
  • You enjoy finding creative solutions to problems.
  • You are a strong networker & relationship builder.
  • You pay strong attention to detail and deliver work that is of a high standard.
Salary Range

The estimated salary for this position is $85,000 - $110,000 per annum, depending on your level of experience and qualifications.

About Our Company

Snaphunt brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. We serve millions of users worldwide and are committed to putting the customer at the center of the universe via a wide range of fun, fast, and fair products and services.



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