Gaming Operations Specialist for International Markets
3 weeks ago
About the Opportunity
- Take on a challenging role within a leading gaming and fintech company with a proven track record of innovation.
- Pursue a career in an international environment with diverse markets and customer bases.
- Become part of a team that prioritizes customer satisfaction, flexibility, and a positive work culture.
Key Responsibilities
- Enhance customer experience by streamlining navigation and optimizing website performance for Japanese users.
- Process customer account reviews, settlements, and bonuses efficiently.
- Provide second-level support to Customer Experience Agents.
- Monitor and manage the Japanese market, site, and promotions.
- Contribute to offer management activities and ensure live incident management for Japan (where applicable).
- Foster collaboration with Japanese commercial and marketing teams to deliver exceptional customer experiences from new customers to existing ones.
Requirements and Qualifications
- A minimum of one year's experience in B2B Sales/Account Executive or Customer Service roles, preferably in the Media & Entertainment industry.
- Working knowledge of casino operations, Japanese language, Excel, communication, and crypto principles.
- A creative problem-solving approach and strong networking skills.
- Meticulous attention to detail and high-quality work standards.
Estimated Salary Range: $70,000 - $90,000 per annum. This figure is based on industry standards, taking into account the job requirements, expected skills, and typical compensation practices within the region.
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