Gaming Operations Specialist for International Markets

3 weeks ago


Melbourne, Victoria, Australia Snaphunt Full time

About the Opportunity

  • Take on a challenging role within a leading gaming and fintech company with a proven track record of innovation.
  • Pursue a career in an international environment with diverse markets and customer bases.
  • Become part of a team that prioritizes customer satisfaction, flexibility, and a positive work culture.

Key Responsibilities

  • Enhance customer experience by streamlining navigation and optimizing website performance for Japanese users.
  • Process customer account reviews, settlements, and bonuses efficiently.
  • Provide second-level support to Customer Experience Agents.
  • Monitor and manage the Japanese market, site, and promotions.
  • Contribute to offer management activities and ensure live incident management for Japan (where applicable).
  • Foster collaboration with Japanese commercial and marketing teams to deliver exceptional customer experiences from new customers to existing ones.

Requirements and Qualifications

  • A minimum of one year's experience in B2B Sales/Account Executive or Customer Service roles, preferably in the Media & Entertainment industry.
  • Working knowledge of casino operations, Japanese language, Excel, communication, and crypto principles.
  • A creative problem-solving approach and strong networking skills.
  • Meticulous attention to detail and high-quality work standards.

Estimated Salary Range: $70,000 - $90,000 per annum. This figure is based on industry standards, taking into account the job requirements, expected skills, and typical compensation practices within the region.



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