Sportsbet Operations Specialist Lead
3 days ago
At Yolo Group, we're seeking a motivated and detail-oriented Japanese Sportsbet Operations Specialist to join our growing team. With a focus on delivering exceptional service and solving complex problems, this role is ideal for individuals who thrive in fast-paced environments.
About the Role
As a Sportsbet Operations Specialist, you will be responsible for maximizing customer experience by ensuring seamless navigation on our platform for Japanese users. This includes reviewing and updating customer accounts, processing settlements and bonuses, as well as providing second-level support for Customer Experience Agents.
Key Responsibilities:
- Optimize on-site navigation for Japanese customers
- Review and update customer accounts, process settlements and bonuses
- Provide second-level support for Customer Experience Agents
- Monitor and manage the Japanese market, site, and promotions
- Offer management activities
- Manage Sportsbet-specific live incidents for Japan (where applicable)
- Liaise directly with Japanese commercial and marketing teams
Ideal Candidate
- At least 1 year of experience in B2B Sales / Account Executive or Customer Service roles
- Working knowledge of casino, Japanese, Excel, communication, and crypto
- Creative problem-solving skills
- Strong networking and relationship-building abilities
- A keen eye for detail and high-quality work standards
What We Offer
- A competitive salary of approximately $65,000 per annum
- Flexible working options
- A dynamic and supportive work environment
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