Customer Service Representative
4 weeks ago
At Intertek, we are seeking a highly skilled Customer Service Consultant to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through technical expertise and a strong customer focus.
Responsibilities:- Resolve customer enquiries received by phone, email, and/or chat in a timely and effective manner.
- Owning complex issues to resolution, with regular progress updates to customers.
- Promote the benefits of using our online store, helping customers to self-serve for future purchases.
- Stay up-to-date with industry changes to understand how our products/services meet customer needs.
- Identify opportunities for new solutions and refer qualified leads from customers to Sales.
- Act quickly with stakeholders to inform and resolve online/contact activity that may impact other customers.
- Achieve or exceed agreed KPIs to ensure the best customer experience possible.
- Process back-office or other customer-focused duties to ensure customer SLAs are met or exceeded.
- Contribute to regular team meetings and attend company-wide information/training sessions.
We require a High School Certificate (HSC) or equivalent. A Customer Service Institute of Australia (CSIA) : Certified Customer Service Professional, or similar, is desirable.
Work Experience Required:Our ideal candidate will have experience in Customer Service Inbound Contact Centre (Email/Online Chat, as well as Phone), Salesforce, Data Entry, and MS Office Basic or higher (MS Word, Excel & PowerPoint). ISO 9000/ISO 9001 is desirable.
Key Competencies:- Working with People
- Writing & Interpreting
- Learning & Research
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures
- Adapting & Responding to Change
- Coping with Pressures & Setbacks
- Achieving Personal Work Goals & Objectives
-
Customer Service Representative
1 month ago
Sydney, Australia Service NSW Full time**Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...
-
Customer Service Representative
3 weeks ago
North Sydney Council, Australia Zeus Street Greek Full timeRole OverviewWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative at Zeus Street Greek. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an enjoyable dining experience.Key ResponsibilitiesDeliver consistent customer...
-
Customer Service Representative
4 weeks ago
North Sydney Council, Australia EssilorLuxottica Full timeAbout EssilorLuxotticaWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers, creating a vertically integrated business that addresses the world's evolving vision needs.Job SummaryWe are seeking a Customer Care Representative to...
-
Customer Service Representative
2 weeks ago
North Sydney Council, Australia Pandora Full timeRole Overview:We are seeking a Customer Service Representative to join our eCommerce team over the festive period on a casual basis. In this role, you will be empowered to make decisions to satisfy customers while upholding PANDORA's values.Key Responsibilities:Respond to inbound inquiries from internal and external customers via phone, live chat, and...
-
Customer Service Representative
6 days ago
North Melbourne, Victoria, Australia VISY Full timeCustomer Service RepresentativeVisy is a leader in the recycling industry, and we're seeking a skilled Customer Service Representative to join our team.Deliver exceptional customer service through effective issue resolutionBuild strong relationships with internal and external stakeholdersProvide timely and accurate information to customersAs a Customer...
-
Director Operations
5 months ago
Sydney, Australia NSW Government -Department of Customer Service Full timeMake a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...
-
Customer Service Representative
3 months ago
North Sydney, Australia MVSI Full time**Customer Service Representative** **Full Time** **Hybrid** **Permanent** Are you a keen observer with a passion for solving puzzles? Do you thrive in a dynamic environment where every day presents a new challenge? If so, MVSI is looking for you! **About MVSI**: Privately held, MVSI provides a broad range of Compliance Verification services to...
-
Customer Service Representative
5 months ago
North Sydney, Australia Graymont Full time**Job Introduction**: Play a key role in the delivery of customer service processes and services for a global leader in the lime and limestone business. - Monday to Friday - Office hours, Hybrid working arrangements Australia - NSW - North Sydney Competitive package and hybrid working arrangement. - Progress your career in lime and limestone solutions. -...
-
Customer Service Representative
5 days ago
North Geelong, Victoria, Australia Weploy Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at GMBHA Insurance in Geelong. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to existing member inquiries related to their Health Insurance policy.Key Responsibilities:Answering inbound calls and resolving...
-
Customer Service Representative
5 months ago
North Sydney, Australia Nine Full time**Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...
-
Customer Service Representative
1 month ago
North Sydney, Australia Nine Full time**Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...
-
Licensing Representative
5 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Licensing Representative - Licensing & Funds** **Grade**: Clerk grade 3/4 **Duration**: Various temporary positions up to 12 months **Location**: Parramatta and Gosford **Closing Date**: Monday 14 August [9:59am] **Multiple vacancies across several teams including**: - Building, Business & Workplace Safety We will also be creating a talent pool for...
-
Representative, Customer Service
5 months ago
North Ryde, Australia Edwards Lifesciences Full time**Key Responsibilities**: - Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction. - Resolve complex customer service activities including investigating and performing root cause...
-
Customer Experience Representative
3 weeks ago
North Sydney Council, Australia Pandora Full timeWe are seeking a Customer Experience Representative to join our eCommerce team over the festive period on a casual basis. In this role, you will be empowered to make decisions to satisfy the customer while still holding PANDORA's values in high regard.The Customer Experience Representative will be responsible for building brand loyalty and de-escalating...
-
Customer Service Representative
1 month ago
Sydney, New South Wales, Australia WOW Recruitment Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at WOW Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and chat, resolving issues, and maximizing customer...
-
Customer Service Representative
3 weeks ago
North Geelong, Victoria, Australia Weploy Full timeJob Opportunity:We are seeking a skilled Customer Service Representative to join our team at Weploy. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to our clients. About the Role:Assist existing member inquiries related to their Health Insurance policyProvide multi-channel customer service across...
-
Customer Service Representative
3 weeks ago
Sydney, New South Wales, Australia ignite Full timeCustomer Service RepresentativeWe are seeking a highly motivated and experienced customer service representative to join our team at Ignite. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving enquiries and providing accurate and timely responses.Key Responsibilities:Provide...
-
Customer Service Representative
1 month ago
North Melbourne, Victoria, Australia Visy Full timeJob Title: Administration & Customer Service RepresentativeJob Summary:We are seeking a highly motivated and organized Administration & Customer Service Representative to join our team at Visy. As a key member of our Service Delivery Team, you will be responsible for delivering exceptional customer service and administrative support to our customers.Key...
-
Customer Service Representative
4 weeks ago
North Melbourne, Victoria, Australia Visy Full timeJob Title: Administration & Customer Service RepresentativeJob Summary:We are seeking a highly motivated and organized Administration & Customer Service Representative to join our team at Visy. As a key member of our Service Delivery Team, you will be responsible for delivering exceptional customer service and administrative support to our customers.Key...
-
Customer Service Representative
3 weeks ago
North Ryde, New South Wales, Australia Greencross Vets Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a dedicated and results-driven Customer Service Representative to join our team at Greencross Vets. As a key member of our customer service team, you will provide exceptional support to our Healthy Pets Plus members in a fast-paced environment.Key Responsibilities:Respond to customer...