Technical Trainer

4 weeks ago

Melbourne, Victoria, Australia Thales Full time

At Thales, we're pushing the boundaries of technology to make our world more secure, sustainable, and inclusive. We believe that human intelligence is the driving force behind innovation, and we encourage diverse perspectives to drive progress.

We're working on some of the world's most critical projects, from manufacturing and engineering to cybersecurity and space exploration. Our goal is to create a future where people can trust technology to make their lives better.

What We Offer

  • A highly competitive salary of $120,000 per annum, plus benefits such as an annual bonus and free private medical insurance.
  • An opportunity to work in a hybrid environment, with flexibility to balance work and personal life.
  • Access to a network of gyms across Australia at a discounted rate of $14.95 per week.
  • Employee discounts with various partners, including travel, car hire, tech, and medical insurance providers.
  • Modernized paid parental leave policies and veterans' leave.
  • Novated lease options and family support through our partnership with Parents at Work.
  • Personal and professional training development opportunities.
  • Sonder - a wellbeing and support partner for employees.

About the Role

The Thales CMATS Technical Instructor plays a crucial role in designing, developing, and delivering technical training activities for our users. This includes budgetary control, resourcing, and coordination, as well as ad-hoc training requests.

This position will focus on the technical training of our users across network, hardware, and software-related tasks within our CMATS environment. The ideal candidate will be a technical/field support specialist with experience in developing and delivering training materials within this domain.

Responsibilities

  1. Conducting Training Needs Analysis (TNA) to determine training and assessment solutions.
  2. Designing training management and curriculum information.
  3. Developing training materials, facilitating training development and preparation activities.
  4. Authoring and supporting internal reviews of relevant training material and customer documentation.
  5. Undertaking delivery of technical training.
  6. Ensuring suitable procedures and practices are engaged during technical training delivery.
  7. Providing professional advice on technical documentation and training matters to the Thales CMATS Senior Technical Instructor.

Requirements

  • Prior experience in delivering technical training in the areas of networks, hardware, or software.
  • Prior experience in performing technical troubleshooting and resolving operational or simulator system hardware or software issues in a time-critical environment.
  • Working as part of a team in complex, technology-based projects.
  • Prior experience in working with commercial IT infrastructure.
  • Intermediate level skills in MS Office Suite of Tools, especially Excel and PowerPoint.
  • Exposure to working to aggressive and fixed schedules.
  • Australian Citizenship or ability to obtain and maintain a clearance.

Qualifications

  • Certificate IV in Training and Assessment or equivalent formal training/education qualification.
  • Qualification in engineering (hardware, software, IT, cybersecurity, networking), recognized Tech Cert or equivalent experience deemed appropriate by the Thales CMATS Training Manager.

Desirable

  • Prior experience working with Security Information and Event Management (SIEM), Identity Management (IdM), and Public Key Infrastructure (PKI).

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