IT Change Management Specialist

1 month ago


Melbourne, Victoria, Australia Talent International Full time

Talent International is currently seeking an IT Change Coordinator to assist in the delivery of ITIL related change.

About the Role

This part-time, contractual position requires 2 days per week, Tuesday and Thursday. The role will be operated on-site at our inner-western suburbs office.

Key Responsibilities
  • Develop and implement a comprehensive training plan to support project objectives.
  • Conduct training needs analysis to identify gaps and opportunities.
  • Create training manuals and job aids tailored to project requirements.
  • Design quick reference guides for ease of learning.
  • Produce engaging training videos and BAU training videos.
  • Facilitate train-the-trainer sessions to empower internal trainers.
  • Deliver online training sessions with a focus on interactivity and retention.
  • Lead head-on site office training for hands-on experience.
  • Craft a strategic communications plan to support project objectives.
  • Update the intranet with timely and relevant project information.
  • Design and distribute user feedback surveys to gauge effectiveness.
  • Perform readiness checks to ensure smooth transition during project phases.
  • Develop test scripts to validate functionality and user experience.
  • Provide hypercare support, including additional materials and training as needed.
  • Undertake ad-hoc tasks to support the project's success.
Required Skills & Specialisms
  • Knowledge of or experience with supporting IT project administration.
  • Building positive and productive relationships with stakeholders.
  • Experience facilitating forums.
  • Sound project management skills and experience.
  • Experience working in IT change management or with CAB.
  • ITIL certification (favourable but not essential).
  • Technical knowledge in the following areas will be highly advantageous:
    • ITIL framework.
    • Governance.
    • Quality assurance management.
    • Process documentation & management.
    • Digital literacy.
    • Organisational learning & development.
What We Offer

The salary for this position is up to $500 per day, inclusive of superannuation and costs, depending on relevant experience.



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