IT Change Management Specialist
1 month ago
Talent International is currently seeking an IT Change Coordinator to assist in the delivery of ITIL related change.
About the RoleThis part-time, contractual position requires 2 days per week, Tuesday and Thursday. The role will be operated on-site at our inner-western suburbs office.
Key Responsibilities- Develop and implement a comprehensive training plan to support project objectives.
- Conduct training needs analysis to identify gaps and opportunities.
- Create training manuals and job aids tailored to project requirements.
- Design quick reference guides for ease of learning.
- Produce engaging training videos and BAU training videos.
- Facilitate train-the-trainer sessions to empower internal trainers.
- Deliver online training sessions with a focus on interactivity and retention.
- Lead head-on site office training for hands-on experience.
- Craft a strategic communications plan to support project objectives.
- Update the intranet with timely and relevant project information.
- Design and distribute user feedback surveys to gauge effectiveness.
- Perform readiness checks to ensure smooth transition during project phases.
- Develop test scripts to validate functionality and user experience.
- Provide hypercare support, including additional materials and training as needed.
- Undertake ad-hoc tasks to support the project's success.
- Knowledge of or experience with supporting IT project administration.
- Building positive and productive relationships with stakeholders.
- Experience facilitating forums.
- Sound project management skills and experience.
- Experience working in IT change management or with CAB.
- ITIL certification (favourable but not essential).
- Technical knowledge in the following areas will be highly advantageous:
- ITIL framework.
- Governance.
- Quality assurance management.
- Process documentation & management.
- Digital literacy.
- Organisational learning & development.
The salary for this position is up to $500 per day, inclusive of superannuation and costs, depending on relevant experience.
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