Service Coordinator

7 days ago


Newcastle, New South Wales, Australia Rentokil Initial Full time
About the Role

Rentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join our team in Newcastle on a full-time basis.

We are a global expert in pest control, hygiene, and indoor plant care, and we pride ourselves on our friendly and supportive team environment.

Key Responsibilities
  • Field Service Coordination: Organize and schedule regular field service activities for our Hygiene team, ensuring all Service Technician visits are loaded within set time frames.
  • Service Delivery: Ensure all Service Technician visits are completed within divisional time frames and expectations, and respond to customer enquiries/complaints on service.
  • Administrative Support: Deal with all paperwork and administration related to service activities, and maintain reporting spreadsheets within timeframes.
  • Reporting and Analysis: Provide ongoing reports requested by management in relation to service activities, customer service history, and technician productivity.
Requirements
  • Excellent Communication Skills: Strong written and verbal communication skills, with excellent phone etiquette.
  • Administrative Skills: Strong computer skills, with the ability to give clear instructions and maintain accurate records.
  • Collaboration and Time Management: Strong collaboration skills, with the ability to work effectively in a team environment and manage time efficiently.
  • Previous Experience: Previous experience in a similar role or fast-paced office environment.
What We Offer

We offer a collaborative and supportive team environment, with opportunities for professional growth and development.



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