Client Services Coordinator

7 days ago

Newcastle, New South Wales, Australia SERVICE HERO CONSULTING LLC Full time

Position Overview:

As a Service Coordinator at SERVICE HERO CONSULTING LLC, you will serve as the main contact for our clients, ensuring their needs are met through thorough evaluations and personalized care strategies.

This role is essential in guiding clients through the best service options, aligning resources to achieve the best health results.

Key Responsibilities:

  • Client Relationship Management: Establish and nurture trust with clients and their families to understand and fulfill their requirements.
  • Client Onboarding: Analyze initial information, create care plans, and educate clients on available services and funding avenues.
  • Ongoing Care Oversight: Regularly assess care plans, manage budgets, and adapt to the evolving needs of clients.
  • Collaboration with Stakeholders: Partner with internal and external entities to ensure clients receive the necessary support and services.
  • Issue Resolution: Proactively address and resolve client concerns, escalating issues when needed.
  • Technology Integration: Utilize company systems to maintain client records and ensure adherence to operational protocols.
  • Compliance and Safety: Follow compliance, risk management, and workplace health and safety regulations.
  • Values and Accountability: Uphold the values of SERVICE HERO CONSULTING LLC and take responsibility for your actions and their outcomes.

Qualifications:

  • Experience in customer service or account management roles.
  • Proven ability to prioritize tasks effectively and manage time efficiently.
  • Familiarity with financial management and compliance standards.
  • Strong skills in stakeholder engagement and relationship building.
  • Ability to handle client feedback and concerns promptly.
  • Proficient in Microsoft Office Suite with excellent written communication skills.

Why Choose SERVICE HERO CONSULTING LLC?

  • Additional leave options including community and wellness days.
  • Flexible working arrangements that include client visits and remote work.
  • Opportunities for professional development and access to learning resources.
  • Employee discounts on various services and products.
  • Access to fitness facilities at reduced rates.
  • Generous parental leave policies.

SERVICE HERO CONSULTING LLC is committed to fostering an inclusive workplace and encourages applications from diverse backgrounds.

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