Service Coordinator

7 days ago


Newcastle, New South Wales, Australia Rentokil Initial Full time

Rentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join our team in a full-time capacity. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our field service activities.

About Us

We are a global leader in pest control, hygiene, and indoor plant care, driven by a passion to protect people, enhance lives, and preserve our planet. Our team is friendly, supportive, and dedicated to delivering exceptional service to our customers.

Key Responsibilities

  • Coordinate and schedule regular field service activities for our Hygiene team, ensuring timely completion and adherence to divisional expectations.
  • Manage service technician visits, loading them within set time frames and reporting any variances to the line manager.
  • Organize installations and jobs for completion within divisional time frames and expectations.
  • Respond to customer inquiries and complaints, arranging necessary non-routine service calls as required.
  • Process and manage all paperwork and administration related to service activities, routing documents for entry into our Branch Contracts Computer System.
  • Ensure accurate recording of daily routines completed by technicians, in accordance with divisional requirements.
  • Provide regular reports to management on service state, jobs, customer service history, technician productivity, and customer retention.
  • Maintain reporting spreadsheets within specified timeframes.

Requirements

  • Excellent phone etiquette and strong written and verbal communication skills.
  • Strong computer skills and ability to give clear instructions.
  • Strong collaboration and time management skills.
  • Previous experience in a similar role or fast-paced office environment.


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