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Client Services Coordinator
2 months ago
As a Service Coordinator at SERVICE HERO CONSULTING LLC, you will serve as the main liaison for our clients. This role is essential in ensuring that our clients' needs and objectives are met through thorough evaluations and tailored care strategies.
Your responsibilities will include:
- Client-Centric Approach: Establish and nurture trusted relationships with clients and their families to understand and fulfill their requirements.
- New Client Integration: Assess intake information, develop care plans, and educate clients on available services and funding options.
- Ongoing Care Oversight: Conduct regular reviews, update care plans, manage financial resources, and adapt to evolving client needs.
- Collaboration with Stakeholders: Partner with internal and external entities to guarantee clients receive suitable support and services.
- Issue Resolution: Address and resolve client concerns promptly, escalating issues when necessary.
- Technology Proficiency: Utilize company systems to manage client information and ensure adherence to protocols.
- Compliance and Safety: Follow compliance, risk management, and workplace health and safety regulations.
- Values and Accountability: Embody the values of SERVICE HERO CONSULTING LLC and take personal responsibility for your actions and results.
Ideal Candidate Profile:
- Experience in customer service or account management.
- Proven ability to prioritize tasks effectively.
- Experience managing budgets and ensuring compliance with standards.
- Strong skills in stakeholder engagement, focused on fostering relationships to achieve client success.
- Ability to handle client feedback and complaints efficiently.
- Proficient in Microsoft Office Suite with excellent written communication skills.
Why Choose SERVICE HERO CONSULTING LLC?
- Generous leave entitlements, including community and wellness leave.
- Flexible work arrangements, combining client visits and remote work.
- Opportunities for continuous learning and career advancement.
- Employee discounts on various services and products.
- Access to fitness facilities at reduced rates.
- Parental leave benefits and support programs.
SERVICE HERO CONSULTING LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all individuals, including those from diverse backgrounds.
