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Client Services Coordinator
2 months ago
Position Overview:
As a Service Coordinator at SERVICE HERO CONSULTING LLC, you will serve as the key contact for our clients, ensuring their needs are effectively addressed. This role emphasizes a commitment to understanding and fulfilling customer goals through thorough evaluations and tailored care strategies.
Key Responsibilities:
- Client Relationship Management: Foster trusting connections with clients and their families to align services with their preferences and requirements.
- Client Onboarding: Assess initial information, develop care plans, and educate clients on available services and funding avenues.
- Continuous Care Oversight: Regularly review and update care plans, manage budgets, and adapt to evolving client needs.
- Collaboration with Stakeholders: Partner with internal and external entities to guarantee clients receive suitable support and services.
- Issue Resolution: Proactively address and resolve client concerns, escalating issues when necessary.
- Technology Application: Utilize company systems to manage client information and ensure adherence to operational protocols.
- Compliance and Safety: Maintain compliance with regulatory standards and workplace health and safety guidelines.
- Values and Accountability: Uphold the core values of SERVICE HERO CONSULTING LLC and take responsibility for your actions and their outcomes.
Ideal Candidate Profile:
- Proven experience in customer service or account management roles.
- Strong organizational skills with the ability to prioritize multiple tasks effectively.
- Experience in budget management and compliance with performance standards.
- Excellent interpersonal skills, focused on building relationships to achieve client satisfaction.
- Demonstrated capability to handle client feedback and resolve issues promptly.
- Proficient in Microsoft Office Suite with strong written communication skills.
Why Choose SERVICE HERO CONSULTING LLC?
- Additional leave options including community and wellness leave.
- Flexible working arrangements, combining client visits and remote work.
- Opportunities for professional development, including access to learning resources.
- Employee discounts on various services and products.
- Access to fitness programs and facilities.
- Generous parental leave policies.
We are an equal opportunity employer and encourage applications from diverse backgrounds.
