Conference & Events Operations Manager

4 days ago


Brisbane, Queensland, Australia Everi Pty Full time
About Us

Everi Pty is a leading hospitality company with a global presence. Our team of professionals is dedicated to delivering exceptional experiences to our guests.

Job Summary

We are seeking a highly skilled Conference & Events Operations Manager to join our team at the Inter Continental Hayman Island Resort. As a key member of our operations team, you will be responsible for managing all conference events and ensuring quality service and standards are maintained.

Key Responsibilities
  • Manage all conference events, ensuring quality service and standards are maintained.
  • Maintain a high standard of health and safety for guests and colleagues.
  • Develop and implement daily activity plans, assigning work and ensuring events have the necessary resources.
  • Coach and develop team members, creating performance and development goals.
  • Ensure guest satisfaction, handling requests, complaints, and feedback.
  • Monitor and control beverage stock, handle food and beverage inventory procedures, and ordering.
  • Determine minimum and maximum stocks for all food, beverage, material, and equipment.
  • Implement new systems, including HUB, foodbuy, Infrasys, and Kronos.
  • Conduct training for colleagues as needed.
Requirements
  • At least 3 years' prior experience in a Food & Beverage leadership role.
  • Prior exposure to complex conference, events, and bespoke dining.
  • Flexibility and adaptability to various situations.
  • Excellent time management skills.
What We Offer
  • World-class staff facilities, including excellent subsidized accommodation.
  • An exciting and ever-changing staff activities calendar.
  • Extensive career development opportunities.
  • IHG Australia's my Benefits program.


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