Strategic Customer Relationship Manager

3 days ago

Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

We are 309 FLSmidth Pty. Ltd., a leader in the cement and mining industries, committed to developing sustainable solutions for a better future.

About the Role

As a Contracts Manager, you will be responsible for driving business growth and development by focusing on retention and strengthening a portfolio of strategic customer relationships.

Job Responsibilities:
  • Customer Portfolio Management: Develop a solid and trusting relationship between assigned customer portfolios and our company.
  • Issue Resolution: Serve as the primary escalation conduit, responsible for resolving customer issues and complaints.
  • Comprehensive Understanding: Develop a comprehensive understanding of assigned customer portfolio requirements.
  • ESG Agenda: Drive our ESG agenda with a focus on new technologies.
  • Negotiation and Contract Management: Negotiate performance-based contracts and maintain ongoing contract terms, conditions, and performance.
  • SQDC Performance Analytics: Conduct SQDC performance analytics, reporting, and improvement for contracted items for assigned customer portfolios.
  • Pricing Review and Forecasting: Conduct pricing review, analytics, forecast, and rolling 3-month updates.
  • Forecasting Process: Lead the 180-day forecasting process for contracted items, gaining sign-off from assigned customer portfolios with central procurement.
  • Order Placement and Execution: Oversee and manage the rolling 30-day order placement and execution activities.
  • Reporting and Presentation: Prepare and present monthly reporting SLAs, both face-to-face and online.
  • Cross-Functional Collaboration: Facilitate cross-functional collaboration with internal and external stakeholders.
  • Warranty and Service Support: Review and facilitate the resolution of warranty and service support, where required.
Requirements:
  • Experience: Recent experience as a Contracts Manager.
  • Stakeholder Engagement: Skilled in stakeholder engagement with a strong customer service attitude.
  • Commercial Contract Terms: Ability to interpret and comprehend commercial contract terms and conditions.
  • Negotiation Tactics: Strong ability to negotiate tactics and planning.
  • Customer-Facing Experience: Experience in a customer-facing order handling, procurement, or supply chain execution role in the resources sector.
  • Supply Chain Processes: Good understanding of supply chain processes and principles.
  • Trade Practice Law: Sound understanding of trade practice law and requirements, as required.
  • Influencing Stakeholders: Ability to influence and persuade internal and external stakeholders.
  • Financial Data: Ability to interpret and comprehend basic financial data.
  • Teamwork and Time Management: Ability to work in a team or individually on multiple concurrent projects.
  • Conflict Resolution: Ability to handle conflicts and manage dispute resolution.
  • Relationship Building: Ability to build strong internal and external relationships.
  • Attention to Detail: Demonstrated ability to deliver in a fast-paced, changing environment while maintaining high attention to detail.
  • Organization Skills: Good organization skills that deliver effective planning and housekeeping standards.
  • Multitasking and Time Management: Strong multitasking and time management skills.
What We Offer:
  • Competitive Remuneration Package: Competitive remuneration package on offer.
  • Job Security: Job security in a volatile market, with over 138 years of successful operation.
  • Development and Training: Opportunities for development and training within a respected global OEM company.
  • Salary Packaging Options: Access to salary packaging options to maximize after-tax income.
  • Employee Assistance Program: Employee assistance program for employees and immediate family members.
  • Purchased Annual Leave: Purchased annual leave options.
  • Recognition and Benefits Platform: Access to a recognition and benefits platform.
  • Community Involvement: Involvement with community and charity initiatives.
  • Annual Flu Vaccination: Annual flu vaccination.

We welcome applicants of all backgrounds and perspectives to apply. As an equal opportunity employer, we promote an environment of inclusion and diversity.

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