Strategic Relationship Manager

6 days ago


Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

We are seeking a highly skilled and experienced Strategic Relationship Manager to join our team at 309 FLSmidth Pty. Ltd. This is a fantastic opportunity for a motivated individual to play a key role in driving business growth and development in the cement and mining industries.

Job Description

As a Strategic Relationship Manager, you will be responsible for leading point of contact for key customer matters, escalations, and forward forecasting of requirements. You will coordinate activities accordingly utilizing organizational resources to develop and implement operational solutions to achieve customer requirements and deadlines.

You will focus on retention and strengthening a portfolio of strategic customer relationships with a view to driving business growth and development. Your primary responsibility will be to develop a solid and trusting relationship between assigned customer portfolio and FLSmidth.

Key Responsibilities:
  • Develop a comprehensive understanding of assigned customer portfolio requirements, e.g. installation base
  • Negotiate performance-based contracts and maintenance of ongoing contract terms, conditions and performance
  • Drive the FLS ESG agenda with a focus on new technologies
  • Lead the 180-day forecasting process for contracted items gaining sign-off from assigned customer portfolio with Central Procurement
  • Oversight and management of the rolling 30-day order placement and execution activities
  • Pricing review, analytics, forecast and rolling 3-month updates
  • Review and, where required, facilitate the resolution of Warranty and Service Support
Requirements

To be successful in this role, you will need to have recent experience as a Contracts Manager and skilled in stakeholder engagement with a strong customer service attitude. You will also need to have the ability to interpret and comprehend commercial contract terms and conditions, as well as negotiate tactics and planning.

You will also need to have experience in a customer-facing order handling, procurement or supply chain execution role in the resources sector. Good understanding of Supply Chain processes and principles is essential, as well as sound understanding of Trade Practice Law and requirements as required.

What We Offer

We offer a competitive remuneration package including an estimated annual salary of AU$120,000 - AU$150,000 based on location and experience. You will also receive a range of benefits including job security in a volatile market, development and training within a respected global OEM company, access to salary packaging options, and employee assistance program for employees and immediate family.



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