Strategic Relationship Specialist

4 weeks ago


Brisbane, Queensland, Australia Smith & Co Recruitment Full time

The Role:

We are seeking a highly skilled Customer Relationship Manager to join our team at Smith & Co Recruitment. The ideal candidate will have a strong background in receivables management or debt collection and be able to build and maintain positive relationships with our clients.



  • Manage individual client accounts, ensuring satisfaction and resolving issues.
  • Work closely with customers to drive sales, manage client accounts, and build relationships.
  • Focus on customer onboarding, satisfaction, and retention, ensuring clients achieve value from the product or service.
  • Leads a team of support staff to resolve technical or service-related issues while maintaining positive client interactions.
  • Works with current and potential clients to grow business relationships and explore new opportunities.
  • Building and establishing relationships with customers.

The Ideal Candidate:



  • Experience in receivables management or debt collection.
  • Customer orientated and committed to delivering an exceptional experience
  • Has the confidence to ask difficult questions
  • Is confident, innovative and loves to challenge the status quo
  • Has a high level of problem solving, negotiation skills & ability to think outside the square
  • Has excellent judgement, critical thinker with risk awareness

The Perks:



  • An environment where success is achievable and rewarded generously through our bonus structure
  • A personally tailored remuneration package that reflects your existing experience and skill set
  • Our staff are our greatest asset; therefore, we are committed to providing sustainable futures for our employees through structured growth development opportunities
  • A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed
  • An experienced, driven and accessible management team at your fingertips
  • Exciting, competitive, and fun-filled environment – with regular celebrations and casual Fridays
  • Employee perks & discounts from local businesses
  • Volunteer and engagement opportunities


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