Customer Experience Associate

2 weeks ago


Perth Airport, Australia The NRMA Full time

We are seeking a Customer Experience Agent to join our team at Perth Airport.

Job Description

SIXT Australia is looking for exceptional individuals who can provide top-notch customer service, create sales opportunities, and ensure rental vehicles meet our high standards.

Your key responsibilities will include:

  • Communicating with customers face-to-face, over the phone, or via email
  • Opening and closing rental agreements
  • Selling additional rental products
  • Managing reservations and organizing fleet
  • Maintaining a clean and safe working area

You will be required to work flexible hours, including mornings, evenings, weekends, and public holidays. A strong attention to detail, excellent communication skills, and a passion for delivering exceptional customer service are essential.

Qualifications

To be successful in this role, you will need:

  • Flexibility to work a variety of shifts, including early mornings and late evenings
  • Exceptional customer service skills and experience
  • An enthusiastic and driven attitude, with a focus on exceeding targets
  • Excellent verbal and written communication skills
  • A strong attention to detail and good work ethic
  • A current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia

All successful applicants will undergo a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening.

Salary and Benefits

As a Service Excellence Representative at SIXT Australia, you can expect a competitive hourly rate of $32 per hour (award rate) + casual & shift loadings + monthly incentives. You will also receive:

  • Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership, offering discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more
  • Discounts on NRMA insurance products, including car & travel
  • Uniform and staff car parking provided
  • Employee Referral Program, with a potential referral bonus payment of $2,000
About Us

At SIXT Australia, we celebrate diversity and strive to create an inclusive workplace where everyone feels respected, heard, valued, and connected. We welcome people from all walks of life and encourage unique perspectives.



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