Customer Experience Technician

4 months ago

Perth, Australia Fisher & Paykel Customer Services Pty Ltd Full time

The Role

Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity:

We recognise the unique skills of specialist Appliance Service Technicians and we are looking for high calibre technicians to join our Perthteam. If you are sustainably minded, we want you to use your knowledge to fix our appliances and/or air-conditioners quickly with our spare parts to satisfy our long-standing customers.

This role is Monday- Friday with the option to work Saturdays. Alongside this, we like to work with our employees to provide a good work/life balance so start and finish hours can be agreed with the Hiring Manager prior to start date.

Joining the Fisher & Paykel team, you will receive the following:

  • Competitive Salary plus incentives

  • Tools of the trade - Van, Tools, Uniform, Phone etc

  • Continuous Training, Development and Support

  • Career Progression

  • Friendly and Passionate workforce

If you answered yes to the above this is the role for you

The role will carry out professional quality service repairs directly to our customers at their residence or in the workshop. A major benefit within this role is flexibility as it supports a "work out of home" model which means you do not have to travel each morning or night to the workshop. As industry leaders in the Health and Safety space, this plays a core focus and we want to work with like-minded people who understands the importance of safety, quality and delivering it right, first time.

Your Key Responsibilities:

  • Repair and fully test the operation of the product ensuring full customer satisfaction

  • Develop and maintain superior product knowledge through all training media, service manuals and training sessions

  • Complete all paperwork and documents related to service work and cash collection

  • Maintaining and managing van stock of spare parts inventory

Experience Required:

  • Electrical Licence or Restricted Electrical Workers Licence (Disconnect & Reconnect Appliances) essential.

  • Strong communication skills and strong PC skills

  • Provide premium customer service

  • Be self-motivated with a positive, friendly approachable nature

What Next?

If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now and get you an interview

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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