IT Customer Experience Associate

2 months ago

Perth, Australia ASIC Full time

Enjoy hybrid working arrangements for a better work-life balance.
- Benefit from a competitive 15.4% superannuation contribution.
- Join a diverse team dedicated to innovation and customer excellence.

About UsWith ASIC, you are choosing to be a part of a collegiate and stimulating organisation that's transforming Australia's financial system. A career at ASIC will broaden and deepen your already accomplished knowledge, skills, and abilities. By working on cutting-edge issues, you'll make a difference to our goals, Australia's economic reputation and wellbeing, and your own career aspirations. At ASIC, you can be the change that ensures a fair, strong, and efficient financial system for the benefit of all Australians.
Your TeamInformation Technology Services provides a wide range of IT facilities and support services to ASIC. We are embarking on major technology projects that will transform our business and continue our significant technology transformation in areas such as the Regulatory Portal and Industry Funding Model. We leverage the latest technology with an increasing focus on data sharing and analytics, making ASIC a 'best in class' regulator supporting the Australian financial markets.
Your RoleAs an IT Customer Experience Associate, you will be required to:

- Be customer-centric, acting as the primary contact for ASIC staff needing support for technology-related issues and queries.
- Communicate effectively with empathy during stressful periods.
- Assist ASIC staff with timely and effective solutions on a broad range of technology.
- Utilize troubleshooting approaches to resolve customer issues quickly.
- Monitor and manage incoming work to drive positive customer outcomes within agreed service standards.
- Document customer issues and resolutions in our customer management system.
- Create and regularly review procedural documents for accuracy and relevance.
- Escalate unresolved issues to the IT Customer Experience Team Leader.
- Maintain an interest in learning about new technology being implemented by ASIC.
- Be open to performance feedback to improve outcomes for ASIC staff.

**As a valued team member, you will also**:

- Undertake additional responsibilities as required.
- Work professionally, positively, and cooperatively as part of ASIC, modeling our values of Accountability, Professionalism, and Teamwork.
- Ensure reasonable care for your own health and safety, as well as that of others in the workplace.

Likely Skills and Experience
- Two years of customer service experience with a commitment to improving daily activities.
- Experience in responding to and resolving customer queries within a structured, timely manner.
- Strong written and oral communication skills that exhibit empathy and compassion under pressure.
- Logical and sensible problem-solving abilities.
- An analytical aptitude for understanding business-critical issues and escalation processes.
- A passion for learning new processes and technology.
- Experience providing remote customer service, quickly understanding customers' situations.

Ideal Skills and Experience
- Understanding of the Information Technology Infrastructure Library (ITIL) framework.
- Familiarity with financial services organizations.
- Experience with a broad range of technologies, including:

- Windows 10 laptops and desktops
- Virtualized desktops
- Virtualized servers (VMware / Hyper-V)
- Cloud technology (Azure / AWS / GCP)
- Networking technology
- Printing infrastructure
- Windows Server
- Active Directory knowledge
- Microsoft 365 knowledge

Capabilities
- Analytical Skills: Critical thinking to interpret information and identify trends.
- Collaboration: Working effectively with others to achieve common goals.
- Learning Agility: Adapting quickly to new requirements and showing initiative.
- Stakeholder Engagement and Communication: Building and maintaining relationships with stakeholders.
- Individual Contribution: Understanding future workloads and prioritizing tasks.
- Resilience: Maintaining control of emotions in challenging circumstances.

Our ValuesAccountability. Professionalism. Teamwork.ASIC is a values-driven organisation, guiding how we work, make decisions, and interact with others.
Want to Know More?ASIC offers flexibility and is committed to a diverse and inclusive workplace. To learn more about building your career with ASIC, refer to the ASIC Careers Guide on our Careers at ASIC website.ASIC is an equal opportunity employer seeking individuals who want to make a difference. Applications from all backgrounds are encouraged, including those from Aboriginal and Torres Strait Islander descent.Hybrid and part-time work arrangements are available.In accordance with the Australian Government Security Policy, all personnel engaged by ASIC must complete a security assessment (ASIC Suitability and Baseline assessment). Australian citizenship is also required.

  • Customer Experience Associate

    3 days ago

    Perth, Western Australia Brand Collective Full time

    Job Title: Customer Experience AssociateAbout the RoleThis is an exciting opportunity to join our team as a Customer Experience Associate at Black Pepper, part of the Brand Collective network. As a Customer Experience Associate, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.Key...

  • Customer Experience Associate

    2 weeks ago

    Perth, Western Australia Woolworths Group Full time

    Transforming Customer ExperiencesAs a Customer Experience Associate at Woolworths Group, you will be the face of our brand, delivering exceptional customer experiences that leave a lasting impression. Your passion for great service and commitment to exceeding customer expectations will drive sales growth and foster loyalty.About UsWoolworths Supermarkets is...

  • Luxury Customer Experience Associate

    5 days ago

    Perth, Western Australia Van Cleef & Arpels Full time

    About UsVan Cleef & Arpels is a renowned luxury Maison, celebrated for its exquisite craftsmanship and timeless elegance.Your RoleWe are seeking an exceptional Luxury Customer Experience Associate to join our team. As a key member of our sales team, you will be responsible for delivering unparalleled customer service and creating memorable experiences for...

  • Customer Experience Technician

    5 months ago

    Perth, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Customer Experience Specialist

    1 week ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Job DescriptionFisher & Paykel Customer Services Pty Ltd is a renowned Australasian brand with a global presence, driven by its values of being trusted, sustainable, innovative, generous, and curious.We are seeking an experienced Appliance Service Technician to join our Perth team. The ideal candidate will possess strong communication skills, be...

  • Customer Experience Specialist

    4 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The OpportunityWe are seeking a skilled Appliance Service Technician to join our team in Perth. As a trusted partner, we value our customers and strive to provide exceptional service and support.Key Responsibilities:Repair and Maintenance: Conduct professional quality service repairs directly to our customers at their residence or in the workshop.Product...

  • Customer Experience Associate

    2 weeks ago

    Perth, Western Australia Bendigo and Adelaide Bank Full time

    About UsBendigo and Adelaide Bank is a unique organization that offers every opportunity for growth and development. With a strong community feel, you can be bold and take calculated risks, knowing you have the support of your team and leaders.Our PhilosophyWe believe in doing more, dreaming more, and becoming more. We strive to make a positive impact on our...

  • Customer Experience Associate

    3 weeks ago

    Perth, Western Australia Programmed Full time

    Key ResponsibilitiesSome of the key responsibilities of this role include:Process sales orders for customers, repeat and new orders. Amend sales orders and product specifications as required. Manage customer order and delivery protocols. Ensure all order quantities outside agreed standard order quantities are captured. Ensure accuracy of data entry...

  • Customer Experience Associate

    5 days ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    We are seeking a dedicated Customer Care Specialist to join our team in Perth, Australia. This is a fantastic opportunity for individuals who genuinely care about providing exceptional customer service and want to grow their career with the Commonwealth Bank of Australia.The ideal candidate will be empathetic, resilient, and able to communicate effectively...

  • Customer Experience Associate

    3 weeks ago

    Perth, Western Australia Credit Union Australia Full time

    About the RoleAt Great Southern Bank, we are a customer-obsessed organization dedicated to helping Australians achieve their financial goals. Our team is passionate about delivering exceptional service and support to our customers, making us an ideal workplace for those who thrive in a fast-paced environment.The Customer Service Specialist role is pivotal in...

  • Retail Sales Associate

    2 weeks ago

    Perth, Western Australia Anaconda Group Full time

    Anaconda Group is a leading retailer of outdoor products in Australia, with over 60 stores across the country. We are not just a retail store, our team provides an experience that entertains and educates customers on their outdoor needs.We are seeking a skilled Retail Sales Associate to join our dedicated team at our WA - Metro location. As a full-time sales...

  • Customer Support Associate

    3 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    We are seeking a Customer Support Associate to join our team at the Commonwealth Bank of Australia. As a Customer Support Associate, you will be the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries.You will leave a lasting impression on your customers by providing friendly, personal and efficient service....

  • Customer Experience Associate

    2 weeks ago

    Perth Airport, Australia The NRMA Full time

    We are seeking a Customer Experience Agent to join our team at Perth Airport.Job DescriptionSIXT Australia is looking for exceptional individuals who can provide top-notch customer service, create sales opportunities, and ensure rental vehicles meet our high standards.Your key responsibilities will include:Communicating with customers face-to-face, over the...

  • Sales and Customer Experience Associate

    4 days ago

    Perth Airport, Australia Tarocash Full time

    Tarocash is a leading menswear retailer in Australia and New Zealand, delivering high-quality fashion for the modern man.We are seeking a casual Sales and Customer Experience Associate to join our team at Perth DFO. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, driving sales, and achieving...

  • Dedicated Customer Experience Associate

    2 weeks ago

    Perth, Western Australia Woolworths Group Full time

    About Woolworths GroupWe are a leading retailer in Australia and New Zealand, with over 128,000 team members working together to deliver exceptional customer experiences. Our vision is to make everyday life easier for our customers.

  • Sales Associate Onsite WA

    3 days ago

    Perth, Western Australia Stockland Full time

    At Stockland, we are a community-driven company delivering outcomes that benefit the community at large. As a Sales Associate Onsite WA, you will be part of a collaborative and inclusive team building strong working relationships.This full-time, permanent role is based onsite in the northwest coastal region, approximately 40km from the CBD. You will work...

  • Customer Experience Specialist

    3 weeks ago

    Perth, Western Australia Woolworths Group Full time

    About UsBWS is part of Woolworths Group, a leading retail company in Australia.We are looking for a Customer Experience Specialist to join our team. As a Sales Associate - Beverages, you will be the face of our brand and responsible for providing exceptional customer service.What You Will DoYou will engage with customers by sharing your passion for our...

  • Customer Experience Delivery Specialist

    2 weeks ago

    Perth, Western Australia Fisher & Paykel Appliances Ltd Full time

    Fisher & Paykel Appliances Ltd is an iconic Australasian brand with a strong local heritage and a global presence.About the RoleAs a Customer Experience Delivery Specialist, you will be responsible for delivering and installing premium appliances to customers in Perth, Australia. Your key responsibilities will include:Delivering and installing appliances...

  • Customer Success Associate

    2 weeks ago

    Perth, Western Australia Aviva Full time

    Job Summary:We're seeking a Customer Success Associate to join our Insurance Customer Service Team. As a key member of our team, you'll provide exceptional telephone support to our customers, processing and servicing their insurance policies.About the Role:You will take time to understand the needs of our customers, building rapport and tailoring the product...

  • Customer Service Sales Associate

    5 days ago

    Perth, Western Australia Munro Footwear Group Full time

    At Munro Footwear Group, we're passionate about providing quality footwear for confident women. Since 1976, our brand has dedicated itself to crafting luxurious leathers and inspired footwear.We're seeking a skilled Customer Service Sales Associate to join our team in the Midas Karrinyup store. As a key member of our sales floor team, you'll be responsible...