Customer Experience Associate

2 days ago


Perth, Western Australia Programmed Full time
Key Responsibilities

Some of the key responsibilities of this role include:
  • Process sales orders for customers, repeat and new orders.
  • Amend sales orders and product specifications as required.
  • Manage customer order and delivery protocols.
  • Ensure all order quantities outside agreed standard order quantities are captured.
  • Ensure accuracy of data entry pertaining to sales orders.
  • Expedite sample requests to agreed delivery dates.
  • Identify opportunities for gains in efficiency of the process by constantly reviewing systems.
  • Actively manage customers in line with relevant service agreement.
  • Service walk-in customers.
  • Actively work together with customer service team to service 'house accounts'.
  • Answering phone and dealing with customer queries.
  • Respond to all customer order delivery dates in a timely and professional manner.
  • Maintain relationships with customers.
  • Process customer account application.
  • Maintain relationships with internal stakeholders.
  • Update and maintain spreadsheets (customer back-order/forward orders).
  • Maintain customer records.
  • General filing.
  • Attend and participate in regular team meetings.


Requirements

The ideal candidate will possess the following skills and experience:
  • At least 1 year experience in a fast-paced customer service / Admin environment.
  • Intermediate to advanced knowledge of Microsoft Office.
  • Knowledge in using SAP or similar ERP system.
  • Customer focused.
  • Team player attitude.
  • Strong time management skills including ability to deal with competing priorities.
  • Meticulous and organized.
  • Excellent communications skills in both written and verbal.
  • Must be an Australian Resident or Citizen and have full working rights.


  • Perth, Western Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe're seeking a highly skilled Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex...


  • Perth, Western Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe're seeking a highly skilled Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex...


  • Perth, Western Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe're seeking a Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex inquiriesIdentify...


  • Perth, Western Australia Cotton Traders Full time

    We are seeking a Customer Experience Associate to join our team at Cotton Traders. As a multi-channel retailer, we are committed to providing an exceptional customer experience across all touch points.Our ideal candidate will be passionate about people and customer experiences, with a kind and helpful attitude. They will be responsible for delivering a true...


  • Perth, Western Australia ASIC Full time

    About ASICASIC is a collegiate and stimulating organisation that's transforming Australia's financial system. As a valued team member, you will be part of a diverse team dedicated to innovation and customer excellence.Your RoleAs an IT Customer Experience Associate, you will be required to:Be customer-centric, acting as the primary contact for ASIC staff...


  • Perth, Western Australia ASIC Full time

    About ASICASIC is a collegiate and stimulating organisation that's transforming Australia's financial system. As a valued team member, you'll make a difference to our goals, Australia's economic reputation and wellbeing, and your own career aspirations.Your TeamInformation Technology Services provides a wide range of IT facilities and support services to...


  • Perth, Western Australia ASIC Full time

    About ASICASIC is a collegiate and stimulating organisation that's transforming Australia's financial system. As a valued team member, you'll make a difference to our goals, Australia's economic reputation and wellbeing, and your own career aspirations.Your TeamInformation Technology Services provides a wide range of IT facilities and support services to...


  • Perth, Western Australia ASIC Full time

    About ASICASIC is a collegiate and stimulating organisation that's transforming Australia's financial system. A career at ASIC will broaden and deepen your already accomplished knowledge, skills, and abilities. By working on cutting-edge issues, you'll make a difference to our goals, Australia's economic reputation and wellbeing, and your own career...

  • Sales Associate

    3 weeks ago


    Perth, Western Australia Williams Sonoma Inc Full time

    Job SummaryWe are seeking a skilled Sales Associate to join our team at Williams Sonoma Inc. As a Sales Associate, you will be responsible for delivering exceptional customer service and sales experience to our clients.Key ResponsibilitiesProvide friendly and energetic customer service by exemplifying excellent customer service standards.Assist customers...


  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...


  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, renowned for its iconic Australasian brand. We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people is at the heart of what...


  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The OpportunityWe are seeking a skilled Appliance Service Technician to join our team in Perth. As a trusted partner, we value our customers and strive to provide exceptional service and support.Key Responsibilities:Repair and Maintenance: Conduct professional quality service repairs directly to our customers at their residence or in the workshop.Product...


  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people makes us unique.Our Opportunity:We are looking for high calibre technicians to join our Perth team,...

  • Sales Associate

    3 weeks ago


    Perth, Western Australia Pottery Barn Full time

    As a Sales Associate at Pottery Barn, you will be responsible for delivering exceptional customer service in a fast-paced, specialty retail environment. Your primary goal will be to provide a unique shopping experience for our customers, ensuring they feel valued and supported throughout their visit.Key Responsibilities:Provide sincere, friendly, and...

  • Sales Associate

    2 weeks ago


    Perth, Western Australia Pottery Barn Full time

    We are seeking a Sales Associate to deliver exceptional customer service in our West Elm, Pottery Barn, and Pottery Barn Kids stores on Hay Street, Perth.Key Responsibilities:Provide friendly and energetic customer service by exemplifying excellent customer service standards.Assist customers with special services including gift wrapping, gift registry,...

  • Sales Associate

    3 weeks ago


    Perth, Western Australia Pottery Barn Full time

    We are seeking a Sales Associate to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment.Key Responsibilities:Provide sincere, friendly, and energetic customer service by exemplifying excellent customer service standards.Warmly welcome our customers and assist them with special services...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    We are seeking a Customer Support Associate to join our team at the Commonwealth Bank of Australia. As a Customer Support Associate, you will be the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries.You will leave a lasting impression on your customers by providing friendly, personal and efficient service....


  • Perth, Western Australia Anaconda Group Full time

    About Anaconda GroupWe are a leading retailer of outdoor products in Australia, with a passion for entertaining and educating our customers on their adventures.Job OverviewWe are seeking a part-time Sales and Service Associate to join our team in Rockingham. As a Sales and Service Associate, you will be dedicated to providing great customer experience,...

  • Sales Associate

    7 days ago


    Perth, Western Australia Jb Hi-Fi Limited Full time

    About the JobWe are seeking a skilled and enthusiastic Sales Associate to join our team in a full-time role. As a key member of our sales floor, you will be responsible for delivering exceptional customer service and creating a memorable shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer service and respond to customer...


  • Perth, Western Australia Woolworths Group Full time

    Fresh Food Sales Role OverviewWe're seeking a talented and enthusiastic individual to join our deli team as a Fresh Food Sales Associate. As a key member of our team, you'll be responsible for delivering exceptional customer service and providing a consistent and fresh customer experience with our wide range of products.Key ResponsibilitiesHandle and...