Customer Experience Associate

2 weeks ago

Perth, Western Australia Programmed Full time
Key Responsibilities

Some of the key responsibilities of this role include:
  • Process sales orders for customers, repeat and new orders.
  • Amend sales orders and product specifications as required.
  • Manage customer order and delivery protocols.
  • Ensure all order quantities outside agreed standard order quantities are captured.
  • Ensure accuracy of data entry pertaining to sales orders.
  • Expedite sample requests to agreed delivery dates.
  • Identify opportunities for gains in efficiency of the process by constantly reviewing systems.
  • Actively manage customers in line with relevant service agreement.
  • Service walk-in customers.
  • Actively work together with customer service team to service 'house accounts'.
  • Answering phone and dealing with customer queries.
  • Respond to all customer order delivery dates in a timely and professional manner.
  • Maintain relationships with customers.
  • Process customer account application.
  • Maintain relationships with internal stakeholders.
  • Update and maintain spreadsheets (customer back-order/forward orders).
  • Maintain customer records.
  • General filing.
  • Attend and participate in regular team meetings.


Requirements

The ideal candidate will possess the following skills and experience:
  • At least 1 year experience in a fast-paced customer service / Admin environment.
  • Intermediate to advanced knowledge of Microsoft Office.
  • Knowledge in using SAP or similar ERP system.
  • Customer focused.
  • Team player attitude.
  • Strong time management skills including ability to deal with competing priorities.
  • Meticulous and organized.
  • Excellent communications skills in both written and verbal.
  • Must be an Australian Resident or Citizen and have full working rights.

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