Relationship Development Specialist
3 days ago
As a Customer Relationship professional, you will be at the forefront of making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you will negotiate repayment plans and solutions to suit our customers' circumstances.
Core Responsibilities- Manage outstanding accounts from major institutions
- Making and receiving high volume outbound/inbound calls
- Investigations to locate and establish contact with our customers
- Build and establish relationships with customers based on rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
- Salary reviews every 6 months + earn uncapped bonuses
- Flexible hybrid work opportunities in as early as 3 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Employee benefits platform offering discounts and perks
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, wellbeing support, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Additional annual leave available for purchase
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