Front Office and Housekeeping Operations Manager

7 days ago

Surry Hills, New South Wales, Australia Think Education Full time

The Front Office and Housekeeping Operations Manager is responsible for the ongoing development and training of the Post Graduate Blue Mountains International Hotel Management School students in front office and housekeeping operations.

Key Responsibilities:

  • Provide front office and housekeeping training as required by the program to the standards set in collaboration with the Front Office Manager and Executive Housekeeper.
  • Guarantee all students' equipment and supplies are ready for commencement of shifts.
  • Organise rosters for the students to cover the campus front desk.
  • Assist with, when necessary, the new implementation of standard operating policies and procedures and adhere to those in place.
  • Work closely with the academic team (who provide theoretical teaching).
  • Undertake professional development activities to ensure a high level of continuing industry knowledge.

Requirements:

  • Demonstrated experience as manager or supervisor within Front Office in a 4-5-star hotel/resort environment.
  • In depth knowledge of housekeeping services is ideal but can be trained.
  • A passion to develop and train.
  • Completion of a Certificate IV Hospitality or equivalent, and Certificate IV Training and Assessment (TAE40110) desirable – but not essential.

About Us:

At our university, we're passionate about creating a student-centric approach, supported by teams of passionate people, offering endless opportunities for professional development and career progression.

We're proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

What We Offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At our university, you'll benefit from:
- Study free in a course/degree related to your position
- Flexible working conditions, allowing you to work remotely and from a campus near you
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

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