Retail Operations Manager

1 month ago

Townsville, Queensland, Australia Prices Plus Full time

About the Role

The Retail Support Manager will be based in far North Queensland, supporting up to 15 regional stores with around 150 employees: Bowen, Charters Towers, Tully, Ingham, Willows, Ayr Hermit Park and Woodlands to name a few.

Reporting to the operations manager, the key responsibilities of this role shall include, but not be limited to:

  • Store Operations
    • Ensure all stores are ready and open for business every day with high standards of visual merchandising and store appearance.
    • Certify our team provides service excellence to internal and external stakeholders, training all teams within our customer service guidelines.
  • Team Management
    • Recruit, train, lead, and engage the team by providing structured feedback and coaching to develop people with a clear vision and goals.
    • Monitor the management of stock for all stores to minimise shrinkage and improve accuracy within our systems, including cycle counts and adherence to correct processing procedures.
  • Travel and Reporting
    • Regular scheduled travel to stores to oversee store operations and resolve concerns.
    • Monitor and understand the local business environment for each location in conjunction with store managers, including market trends and competition.
    • Weekly report and communication to the operations manager, including information regarding sales, budget, issues, opportunities for improvements, and action plans.

Requirements

To be successful in this role, you will have:

  • Previous experience as an area or multi-site manager, dealing with the daily operation of a high-volume retail store in a fast-paced environment, and management of managers and their teams.
  • Well-developed interpersonal and great communication and listening skills, with a resilient and confident profile interacting and motivating people.
  • Previous experience with high standards of visual merchandising and stock management are essential.
  • Understanding of human resources, payroll, and collective agreements/awards, managing time, rosters, and people's performance coming from multiple stores.
  • Highly organised with good prioritisation and time management skills.
  • Strategic and logical intelligence, delivering people, store, and stock/inventory reports and audits.
  • Knowledge of computerised systems, time and attendance, and POS systems are essential.
  • Availability to work long shifts, weekends, and public holidays, when necessary, to meet business requirements.
  • Hold a current driver's licence and availability to travel and stay in different stores for up to 7 days at a time is a must. A rotating roster will be provided.
  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, push & pull, some heavy lifting, and stand for extended periods of time.

About the Company

Prices Plus is a solid family-owned DISCOUNT VARIETY RETAILER with over 350 employees working across stores in QLD and NSW.

We provide art and craft, pet, party, hardware, home, and essential products plus much more. We are recognised as a provider of essential services to the community in many locations.

We provide an attractive and competitive salary package with an above award rate, travel, and public holiday allowance, rotated roster prioritising work-life balance.

We offer a collective agreement in place, car, iPad, credit card, and training provided, employee assistance program (EAP), paid volunteer services to the community, and ongoing personal and professional development opportunities.

We are committed to diversity and inclusion in the workplace and provide a safe environment for our employees and clients.

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