Retail Operations Manager

1 week ago


Townsville, Queensland, Australia PEOPLE EQUITY Full time
Unleash Your Potential as a Retail Operations Manager

We are seeking an exceptional Retail Operations Manager to join our dynamic team at Total Tools. As a leader in the hardware and tool category, we are committed to delivering outstanding customer experiences and driving business growth.

About the Role:

  • Taking on full store accountability for driving sales, building customer relationships, managing store KPI's and promotions, and ensuring merchandising standards are at a superior level.
  • Influencing, motivating, developing, and inspiring your team to deliver an exceptional retail experience and service to customers that will ensure customers keep coming back.
  • Consistently improving current systems, processes, and control measures to ensure full retail operational excellence.
  • Using solid retail skills to ensure the fundamentals are exceptionally executed, including full stock on shelf, cleanliness, customer service, VM, and loss prevention.

About You:

  • A credible and engaging Store Manager with years of proven experience in a large format retailer.
  • An affinity or appreciation for hardware/tools; whether through your retail career or personal interests.
  • You inspire: you have led and inspired large retail teams to achieve success.
  • You love customers: they are centric to everything you do.
  • You drive sales with an upbeat approach, have a natural ability to engage.
  • You have well-honed operational skills across inventory planning and management, and shrewd financial control.

The Opportunity:

  • A challenging and rewarding role that offers the chance to make a real impact on our business.
  • A competitive salary of $120,000-$150,000 per annum, plus superannuation and bonuses.
  • A comprehensive benefits package, including a branded vehicle and opportunities for professional development.
  • A collaborative and supportive work environment that values diversity and inclusion.

About Us:

Total Tools is a leading retailer in the hardware and tool category, with a strong presence in prime locations across Australia. We are passionate about delivering exceptional customer experiences and driving business growth through innovation and excellence.



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