IT Service Delivery Manager

3 weeks ago

Sydney, New South Wales, Australia AC3 Australia Full time
About AC3 Australia

AC3 Australia is a leading Australian ICT Managed Services Provider, voted 4th Best Place to Work in Australia. Our purpose is to make technology real for our customers.

We are a growing business with a focus on three key areas – Cloud, Infrastructure and DevOps, Cyber Security, and Applications & Data. We support our customers at every step of their technology journey, from Change to Secure and everything in between.

About the Role

This role is part of our Problem & Incident function, responsible for restoring normal service operations as quickly as possible to minimise business impact during service outages. The ideal candidate will have experience in ITIL Problem Management Administration, proven leadership skills, and excellent customer-service abilities.

The successful candidate will be responsible for providing consistent, trusted and high-quality problem management to assigned customers and operational services. This includes identifying root causes of outages, developing solutions, and managing workarounds to alleviate recurrence.

Key Responsibilities
  • Lead the delivery of IT service management processes
  • Develop and implement process improvements
  • Collaborate with cross-functional teams to achieve business objectives
  • Maintain strong relationships with customers and stakeholders
Requirements
  • 2+ years' experience in ITIL Problem Management Administration
  • Proven leadership and people management skills
  • Extensive experience in customer-service and communication
  • Strong analytical and problem-solving skills
  • ITIL V3 qualified
What's in it for you?
  • $84,000 base salary, plus 5% bonus and superannuation
  • Ongoing investment in your certifications and professional development
  • True flexibility in the workplace
  • A range of training opportunities, including online learning portals and technical training
Culture

At AC3 Australia, we believe in creating a culture that values family, respect, and open communication. Our four ways of being are Own It, Better It, Brave It, and Enjoy It. We're committed to making technology real for our customers and employees alike.

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