Customer Service Recovery Specialist

1 month ago


North Lakes, Queensland, Australia Auto & General Full time
Auto & General Claims Consultant Job

We are seeking a highly skilled and motivated Claims Consultant to join our team at Auto & General.

About the Role

This is an exciting opportunity for a customer-focused individual who can provide exceptional service to at-fault Third Party (TP) claimants. As a Claims Consultant, you will be responsible for educating, negotiating, and providing solutions to TP customers, ensuring the best possible recovery outcome.

Key Responsibilities
  • Provide personalized service to TP claimants, proactively contacting them to obtain critical information and resolve their claims efficiently.
  • Ensure all recovery opportunities are maximized by effectively managing contact rates with TP's.
Requirements

To succeed in this role, you will need:

  • A sharp eye for detail and strong organizational skills.
  • Excellent negotiation and communication skills, with the ability to effectively deal with conflict.
  • Strong time management capabilities and confidence in decision-making.
  • Self-motivation and the ability to work independently.
Benefits

This role offers a competitive salary of $60,000 - $80,000 per annum, depending on experience.

The successful candidate will also enjoy a dynamic and supportive work environment, with opportunities for growth and professional development.



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