Customer Service Claims Specialist

3 weeks ago


North Lakes, Queensland, Australia Fuse Recruitment Full time

About our client

We're currently seeking highly skilled and dedicated Customer Service Claims Specialists to join our Insurance sector.

As a full-time employee, you'll be the first point of contact for customers, ensuring a positive experience and resolving claims efficiently.

Key responsibilities include:

  • Managing claims from lodgement to settlement
  • Liaising with customers to provide empathetic support
  • Negotiating options for accurate claim processing
  • Working within established procedures to ensure efficient claim resolution

The ideal candidate will have:

  • A proven track record in claims management or similar complex customer service environments
  • Excellent communication and phone skills
  • A detail-oriented approach with a commitment to delivering exceptional customer service
  • High organisational skills and ability to work under pressure in a fast-paced environment
  • Strong analytical and critical thinking capabilities
  • The ability to show empathy and provide the best commercial outcome

This role offers a competitive salary between $60,000-$80,000 per annum, depending on experience.

At Fuse Recruitment, we specialise in insurance recruitment and actively source candidates for our broad range of clients.



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