Contact Centre Performance Specialist

Job SummaryWe are seeking a highly skilled Senior Performance Analyst to join our Claims Operations team. As a key member of the team, you will play a critical role in driving business performance and excellence by providing real-time insights into call centre performance and identifying areas for improvement.

Unlock Opportunities with Auto & General">We are seeking a skilled Telephony Performance Analyst to join our team in North Lakes, Australia.About the Role:This exciting opportunity will involve providing real-time insights into call centre performance and identifying areas for improvement. You will play a critical role in supporting the Recoveries and...

About UsAuto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best...

Seeking a motivated and experienced professional to fill the role of High Performance Claims Specialist at Auto & General.Company OverviewWe are Australia's fastest-growing major Motor and Home insurer, committed to providing innovative insurance products and solutions that safeguard our customers' futures. Our multi-award-winning brand, Budget Direct, is...

Drive Effective Internal Communications at Auto & GeneralWe are seeking a highly skilled Senior Corporate Communications Specialist to join our team at Auto & General. As a key member of our internal communications function, you will play a critical role in supporting our frontline teams to deliver exceptional customer experiences.As Senior Corporate...

About Fuse RecruitmentWe are a specialist recruitment agency focused on the insurance industry, serving a diverse range of clients.Job Title: Commercial SpecialistThis role is a fantastic opportunity for an experienced professional to join our team and contribute to delivering high-quality recruitment services.About the RoleAs a Commercial Specialist, you...

Job DescriptionThis role is focused on delivering real-time insights into call centre performance, identifying areas for improvement and recommending actionable solutions.

Job Description:The role of an Internal Operational Communications Officer at Auto & General is a crucial position that requires effective communication to drive success for our frontline teams. Key Responsibilities:Drive timely and accurate communications with strategic messaging for our teams, ensuring seamless collaboration and alignment.Support the...

About the CompanyWe are a fast-growing, privately-owned company seeking a Commercial Specialist to join our Third Party Recoveries & Settlements team. This role offers an exciting opportunity to work closely with our Claims Operations Leadership team in managing relationships with service partners and ensuring cost, service, and claims quality...

Private Billing Centre Position for Specialist GPThis respected private billing centre is seeking a Specialist GP to join their team of experienced healthcare professionals. As a Specialist GP, you will work alongside three other GPs in a modern and welcoming environment with full-time nursing and administrative support.Key BenefitsCompetitive Remuneration:...

About Auto & General">We are a leading provider of general insurance products in Australia, committed to safeguarding our customers and supporting the community.">Job Summary">As our new Business Performance Analyst, you will play a key role in driving operational excellence and delivering data-driven insights to inform business decisions.">Key...

About the Role: We are seeking an experienced Data Driven Workforce Optimization Specialist to join our team in North Lakes. This role is responsible for managing, developing, and maintaining accurate multimedia workload forecasts, service level predictions, and Full-Time Equivalent (FTE) requirements for our front-line business. The ideal candidate will...

Auto & General is seeking a highly motivated and skilled Professional Insurance Recovery Specialist to join our team.Salary: $80,000 - $110,000 per annumAbout the RoleThis is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent communication and negotiation skills. As a Professional Insurance Recovery...

We're looking for a Business Operations Specialist to join our team.As a Business Operations Specialist, you will be responsible for ensuring the efficient operation of our business processes.Your key responsibilities will include:Identifying areas for process improvementDeveloping and implementing process improvementsEnsuring compliance with company...

About the Role:We are seeking a highly motivated and results-driven Dispute Resolution Specialist to join our team at Auto & General.Key Responsibilities:To provide exceptional customer service by educating, negotiating, and finding solutions for customers who are at fault in disputes.To ensure timely and effective recovery of funds by proactively contacting...

We are seeking a Senior Digital Solutions Specialist to join our team at Auto & General.As a Digital Communications Consultant, you will be part of our Service team, operating in a dynamic environment where we handle customer inquiries via web chat and email.This role involves providing customers with efficient solutions through prompt and professional...

Job Title: Technical Capability SpecialistFuse Recruitment, a specialist recruitment agency for the insurance industry, is seeking an experienced Technical Capability Specialist to strengthen and advance the capabilities of our clients' Recoveries & Settlements teams.About the Role:This role is essential in building the technical expertise of team members,...

Carers Queensland, an equal opportunity employer, is seeking a dedicated Disability Advocate and Capacity Building Specialist to join their team. As a key link between people with disability, the National Disability Insurance Agency, and the community, this role plays a vital part in delivering the NDIS LAC PITC program.The successful candidate will have...

Unlock Business PotentialWe are seeking an accomplished Operational Insights Specialist to drive business performance and decision-making through data-driven analysis.

Job OverviewWe are seeking a skilled Compensation Recovery Specialist to join our team at Auto & General. This role is responsible for delivering superior claims service and maximizing recovery amounts received on each claim.About the RoleThe successful candidate will manage a portfolio of recoveries claims, work closely with Recoveries, customers, TPIs, and...