Claims Resolution Specialist

2 days ago


North Lakes, Queensland, Australia Auto & General Full time

Auto & General is seeking a highly skilled Claims Resolution Specialist to join our Negotiating team based in North Lakes. As a key member of our Recovery & Settlements Department, you will be responsible for managing a portfolio of liability files while achieving cost-effective and quality claims handling through robust relationships with internal and external service providers.

The ideal candidate will possess sound knowledge of the claims process, sharp analytical skills, and well-grounded negotiation and communication abilities. You will work closely with third parties and insurers to negotiate settlements and ensure fair outcomes for all parties involved.

Key Responsibilities:

  • Manage a portfolio of liability files
  • Assess liability and recovery potential
  • Negotiate with third parties and insurers
  • Carefully prepare and analyze evidence to assess liability
  • Obtain suitable and timely outcomes through effective negotiation
  • Apply relevant laws, regulations, and industry standards

Knowledge and Experience:

  • Solid understanding of insurance contracts and regulatory requirements
  • Able to deal effectively and confidently with conflict
  • Excellent time management capabilities
  • Self-motivated and able to work independently
  • Previous experience in debt collection, paralegal, or insurance claims will be highly regarded

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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