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Lead Guest Service Attendant

3 months ago

Airlie Beach, Australia NRMA Parks and Resorts Full time
Job Description

What you will do:

Commencing mid-late September, you will report to the Park Manager and ensure the highest possible standard of Guest Services in the Front Office department.  You will settle into our lead departmental structure and assist in providing direction and support to the Front Office team.

You will also:

  • Ensure that all administrative/front office duties are carried out with the highest possible standards of efficiency and professionalism, aligned with company policy. 
  • Assist the Assistant Manager and Park Manager, to ensure your team are supported, by providing up-to-date knowledge of all accommodation categories, whilst driving a positive and inspiring work culture.
  • Evaluate guest satisfaction levels with a focus on continuous improvement with a strong focus on customer experience.
  • Ensure that individual guests and groups are welcomed warmly, greeted by name where possible, and are efficiently checked-in and checked-out.
  • Assist guests with special requests, general information, transportation, event tickets, restaurant and tour reservations and other reasonable requests.

What you will bring:

  • Demonstrated experience (minimum 2 years) in a Reception/Front Office position in a Hotel/Resort, Customer Service or Tourist Park environment.
  • Relevant hotel/Park experience within the front office environment, including areas of Reception, Switchboard and reservations.
  • Previous experience with front office computer and Reservations systems is desirable.
  • Outstanding guest service skills – you are welcoming and adaptable.  No challenge or request is too small
  • You wear your uniform with pride – you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests 
  • An understanding of rostering (systems)is desirable but not mandatory

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit 

  • Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
  • Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
  • “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
  • Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
  • Discounts on all NRMA insurance products including car, home & travel 
  • Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

  • We made the 2022 AFR Boss Best Places to Work List 
  • Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
  • Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
  • Certified as a Family Inclusive Workplace 
  • Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you 


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