CRM System Administrator and User Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCoordination Full time $60,000 - $65,000
Job Title: CRM Sales Support Coordinator

We are seeking a skilled CRM professional to join our team in a support coordinator role. As the CRM Sales Support Coordinator, you will be responsible for ensuring the smooth operation of our customer relationship management systems.

Your primary duties will include configuring and maintaining the CRM system, managing data integrity, providing user support and training, and collaborating with internal teams to align CRM functionality with departmental workflows.

Key Responsibilities:
  • Configure and maintain the CRM system to ensure seamless operation and user access management.
  • Maintain accurate and reliable customer data through regular audits, deduplication, and clean-up processes.
  • Provide ongoing user support and training to improve CRM adoption and usability.
  • Point of contact for all users for onboarding and CRM troubleshooting.
  • Create and maintain documentation outlining configurations and best practices.
  • Customise the CRM with tailored fields, workflows, and reports to meet business needs.
  • Collaborate with internal teams to align CRM functionality with departmental workflows.
  • Manage user permissions and ensure the security of sensitive data.
  • Build and maintain dashboards and reports to track customer behaviour and business performance.
  • Develop and optimise marketing automations, journey flows, and segmentation strategies.
  • Monitor and support integrations with connected systems and tools.
About You:

We're looking for a diligent CRM professional with at least two years of hands-on experience managing HubSpot or a similar platform like Salesforce.

You should have strong technical skills in workflows, automation, templates, reporting, and user management.

A proactive, organised individual who thrives in a collaborative environment, supporting teams and refining processes is ideal for this role.

We value excellent verbal and written communication and problem-solving abilities, as well as CRM certifications or qualifications.

What We Offer:

We provide employees with a competitive salary and benefits that reflect our values of work/life balance, health and wellbeing, family and giving back.

We aim to attract and retain the best talent and support them to achieve their aspirations.

How to Apply:

Send your resume and a short paragraph explaining why you're the right fit for this role to our HR Team.

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