
CRM System Manager
6 days ago
This is a pivotal role within our organization, central to the effective operation of our CRM systems. It supports sales as well as marketing and customer service teams.
Responsibilities- We require someone to configure and maintain the CRM system, ensuring smooth operation and user access management.
- The ideal candidate will be able to maintain accurate and reliable customer data through regular audits, deduplication and clean-up processes.
- They must provide ongoing user support and training to improve CRM adoption and usability.
- This person will be the point of contact for all users for onboarding and CRM troubleshooting.
- They are required to create and maintain documentation (technical and user guides) outlining configurations and best practices.
- The candidate must be able to customise the CRM with tailored fields, workflows and reports to meet business needs.
- They will need to collaborate with internal teams to align CRM functionality with departmental workflows.
- This person will be responsible for managing user permissions and ensuring the security of sensitive data.
- They must build and maintain dashboards and reports to track customer behaviour and business performance.
- The ideal candidate will also develop and optimise marketing automations, journey flows and segmentation strategies.
- They will need to monitor and support integrations with connected systems and tools.
Our ideal candidate has at least two years of hands-on experience managing HubSpot or a similar platform like Salesforce. They should have strong technical skills in workflows, automation, templates, reporting and user management.
Requirements• At least 2 years' experience in managing CRM systems
• Strong technical skills in workflows, automation, templates, reporting and user management
What We OfferWe offer a competitive salary, comprehensive benefits package and opportunities for professional growth and development.
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