CRM Systems Administrator

1 week ago

Melbourne, Victoria, Australia beBeeCRM Full time $60,000 - $65,000
Job Description

This role is crucial to the effective operation of our CRM systems, supporting sales, marketing, and customer service teams.

You will manage and maintain the HubSpot CRM platform, ensuring it is configured, customised, and utilised to its full potential.

Your responsibilities include maintaining data integrity, optimising workflows, and providing user support and training.

Key responsibilities:

  • Configure and maintain the CRM system, ensuring smooth operation and user access management.
  • Maintain accurate and reliable customer data through regular audits, deduplication, and clean-up process.
  • Provide ongoing user support, and training to improve CRM adoption and usability.
  • Point of contact for all users for onboarding and CRM troubleshooting.
  • Create and maintain documentation outlining configurations and best practices.
  • Customise the CRM with tailored fields, workflows, and reports to meet business needs.
  • Collaborate with internal teams to align CRM functionality with departmental workflows.
  • Manage user permissions and ensure the security of sensitive data.
  • Build and maintain dashboards and reports to track customer behaviour and business performance.
  • Develop and optimise marketing automations, journey flows, and segmentation strategies.
  • Monitor and support integrations with connected systems and tools.
About You

You're a diligent CRM professional with at least two years of hands-on experience managing HubSpot or similar platforms like Salesforce.

You have strong technical skills in workflows, automation, templates, reporting, and user management.

We're looking for someone proactive, organised, and thriving in a collaborative environment, supporting teams and refining processes.

Your excellent verbal and written communication and problem-solving abilities make you an invaluable asset.

Benefits

We offer a competitive salary and benefits package that reflects our values and priorities.

We value work/life balance, health and wellbeing, family and giving back, so our benefits reflect these core principles.

We're committed to creating a supportive and inclusive work environment where everyone feels valued and empowered to succeed.

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