CRM System Administrator

• Utilise your Salesforce System Administrator expertise to provide support and advice to Technology Solutions and Data Security.
• Ongoing full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service.
• VPS Grade 6: $138,631 - $185,518 per annum plus superannuation.

The Department of Justice and Community Safety (the department) is seeking a CRM System Administrator to provide a critical role within Technology Solutions and Data Security.

About the Business Unit

The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.

Technology Solutions and Data Security focuses on meeting the department's data and digital needs by providing responsive and sustainable services focused on supporting departmental outcomes.

Technology Solutions and Data Security explores and employs technology to enable the department's business function via the use of modern, appropriate platforms, products and services. It supports enterprise-wide platforms and services including critical applications, networks, telecommunication, call centres, hosting, intranet/internet sites; delivers business and corporate funded project; and oversees the delivering of services provided by technology service providers such as Cenitex.

About the Role

Technology Solutions and Data Security has established a Salesforce Centre of Excellence (CoE) to provide ongoing support to Salesforce applications and ensure platform integrity and security.

The CRM System Administrator role will primarily be supporting enhancements to existing products and assisting with scoping new solutions, however there will be the opportunity to leverage the incumbent's industry expertise and knowledge to shape the CoE.

The purpose of the CRM System Administrator is to:

• Provide technical, consulting and development support of a new Salesforce case management system.
• Manage and optimise the application by configuring and customising the platform as well providing support, knowledge sharing and user training.
• Maintain Salesforce applications by provisioning user access, business as usual bug fixes and minor enhancements.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• 4 years of relevant Salesforce Administrator experience.
• Demonstrated experience within a large ICT environment, of Software Development practice, leading to successful ICT improvement or transformation creating realised business value.
• Demonstrated experience with Salesforce Service Cloud and OmniStudio, ideally with Public Sector Solutions (PSS).
• Experience in flows, basic Apex, validation rules, system automation, sharing & security settings, permissions management, formula fields etc.
• Lightning & LWC experience would be highly regarded.
• Experience working on Salesforce interfaces (Lightning and Classic), Apex, integrating third-party apps and Salesforce connectors (as required).
• Experience as a developer, including using Object oriented programming practices, web technologies and REST APIs.
• Experience in data management and modelling and being able to manipulate large sets of data (MS Excel/JSON) with particular attention to accuracy and hygiene.
• Deep understanding of SDLC principles and the software development lifecycle, including Agile and DevOps release management practices and methodologies. Experience deploying to environments using change sets and GitLab.
• Experience working with Atlassian DevOps toolset (Jira, Confluence) and VS Code to manage applications/ product lifecycle.

Qualifications/requirements

• Salesforce Administrator Certification is essential.
• Salesforce Certified Platform App Builder, Salesforce OmniStudio Consultant or OmniStudio Developer Certifications are highly desirable.
• Relevant tertiary or post graduate qualifications in Software Engineering, Computer Science or Information Technology would be highly regarded.
• Appropriate vocation qualifications and certifications e.g., Agile, Software Platforms, Cloud, Service Management or Change Management are highly desirable.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.