Experience Manager
3 weeks ago
Customer Experience and Service Excellence Role
As a key member of the team, you will be responsible for delivering exceptional customer experiences across all customer touchpoints, resulting in increased customer loyalty and revenue growth.
Responsibilities:
- Motivate and lead your team to deliver world-class customer experiences.
- Encourage team members to invest in education and career development.
- Lead in-store tasks and provide regular coaching and mentoring to store teams.
- Create an inclusive environment that enables team members to come as they are.
- Build a culture centered around understanding the community and utilizing customer feedback.
Requirements:
- Use initiative and intuition to understand your team and inspire them to make a difference.
- Be passionate about people development and motivate others to reach their potential.
- Be comfortable in a fast-paced environment and use forward-thinking in decision-making.
- Bring energy to those around you by being your authentic self.
- Use an inspiring and collaborative approach to communication.
About Us:
We are Woolworths Group, a leading retailer with a commitment to creating a more sociable future for our customers and employees. We value diversity, inclusion, and community engagement.
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