Experience Manager

3 weeks ago


Melbourne, Victoria, Australia Woolworths Group Full time

Customer Experience and Service Excellence Role

As a key member of the team, you will be responsible for delivering exceptional customer experiences across all customer touchpoints, resulting in increased customer loyalty and revenue growth.

Responsibilities:

  • Motivate and lead your team to deliver world-class customer experiences.
  • Encourage team members to invest in education and career development.
  • Lead in-store tasks and provide regular coaching and mentoring to store teams.
  • Create an inclusive environment that enables team members to come as they are.
  • Build a culture centered around understanding the community and utilizing customer feedback.

Requirements:

  • Use initiative and intuition to understand your team and inspire them to make a difference.
  • Be passionate about people development and motivate others to reach their potential.
  • Be comfortable in a fast-paced environment and use forward-thinking in decision-making.
  • Bring energy to those around you by being your authentic self.
  • Use an inspiring and collaborative approach to communication.

About Us:

We are Woolworths Group, a leading retailer with a commitment to creating a more sociable future for our customers and employees. We value diversity, inclusion, and community engagement.



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