Senior Customer Experience Manager

Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...

About UsWe are a leading provider of cleaning services at BIC Consolidated Services.Job OverviewThis is an exciting opportunity to join our team as a Senior Customer Experience Manager. We are looking for a passionate and well-rounded individual with experience in customer service management to lead, mentor, and motivate a team of 15 customer service...

As a Senior Customer Experience Operations Manager at Yarra City Council, you will have the opportunity to lead a team of 80+ Customer Service Officers and Sales Officers in delivering an exceptional customer experience across Yarra Leisure's centres.The ideal candidate will oversee daily operations, monitor performance, provide feedback, training, and staff...

We are seeking a dynamic Team Lead to oversee daily operations, ensuring exceptional service excellence and putting the customer at the center of everything we do.About the RoleThis is an exciting opportunity to lead a multilingual team (Cantonese, Mandarin, and English) in delivering outstanding support to customers and merchants across various regions....

About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...

About the RoleWe are seeking an experienced Senior Customer Experience Leader to champion our customer-led culture and drive business growth.Job DescriptionAs a Senior Customer Experience Leader, you will be responsible for designing end-to-end experiences that meet our customers' evolving needs. This includes:Championing customer-centric decision making...

Job SummaryWe're seeking an HR Business Partner to join our team in Melbourne, Australia. As a key member of our ANZ and Global People Team, you'll play a critical role in shaping and maintaining Intrepid's positive and engaging culture.In this full-time, permanent position, you'll work closely with managers to get the best from their teams, focusing on...

Xero, a leading company in AU, has an exciting opportunity for a Senior Product Lead to shape the customer experience.About the RoleThis is a challenging and rewarding role that involves driving customer and business value through ownership of new and existing products. You will manage products end-to-end, from early-stage research and ideation, through to...

We are seeking a dedicated Senior Customer Experience Advisor to provide exceptional service to members through various channels, including phone, email and online webchat.This role combines customer service and soft sales, focusing on responding to inquiries, processing banking requests, and promoting products and services to deliver an enhanced experience...

About MLC Life InsuranceMLC Life Insurance is a leading provider of life insurance products in Australia, with a history of protecting Australians for over 135 years. We strive to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions.The RoleWe are seeking a Senior Customer Strategy Manager to join...

About the RoleWe’re seeking an experienced Senior Service Designer to champion our customer-led culture at Bupa Asia Pacific. As a key member of our team, you’ll help build a customer-first approach through the pragmatic application of Human Centred Design methods.Your Key ResponsibilitiesYou’ll design end-to-end customer experiences, delivering key...

About the RoleThe Senior Director, Engagement Management plays a pivotal role in leading an organization of Engagement Managers who focus on deploying Workday applications.This individual is accountable for the success of customers within their project portfolio and collaborates with other teams in Services, Sales, and Partner organizations to deliver...

Job TitleSenior Experience Designer - Customer ResearcherAbout the RoleWe are seeking an experienced Senior Experience Designer to join our Digital - Customer Experience team. As a key member of our team, you will be responsible for collaborating with customers and stakeholders to design and improve our customer's experience.Key ResponsibilitiesDefine the...

About the RoleAs a Global Marketing Strategist for Sustainable Travel at Intrepid Experience, you will play a pivotal role in shaping our brand's marketing strategies to drive customer engagement and commercial success.Salary: $120,000 - $180,000 per annum, depending on experienceJob DescriptionDevelop and execute strategic marketing plans that align with...

About the RoleWe are seeking an experienced Customer Experience Manager to lead our customer service team in delivering exceptional experiences. With over 18 years of market presence and international expansion plans, this is a fantastic opportunity to step into a leadership role within a rapidly growing business.Key ResponsibilitiesLead a high-performing...

Role OverviewA permanent, full-time role as a Customer Experience Manager has become available at Scentre Group, our 42 Westfield destinations across Australia and New Zealand.Key ResponsibilitiesLead, coach and develop teams to deliver amazing customer experiences daily in Valet Parking and the Suite services.Ensure customer service levels are maintained at...

About the CompanySMAART Recruitment is an Australian-owned leader in the recruitment industry, providing premium job placement services and career solutions. With over 18 years of experience and exciting international expansion plans, we are looking for a Customer Service Team Leader to join our passionate, supportive, and rapidly growing team.This is an...

About the OpportunitySMAART Recruitment is seeking a Customer Service Team Leader to join their dynamic team in South Melbourne. This is an exciting opportunity to step into a leadership role within a business that values positivity, growth, and high performance.As a Customer Service Team Leader, you will be responsible for leading a small, energetic team to...

Transform Energy in Australia with Alinta EnergyWe're a leading energy retailer, powering the country's growth and sustainability. Join us as a Customer Advocate and be part of our mission to deliver exceptional customer experiences.About the RoleThis is a full-time permanent position that requires effective communication, conflict resolution, and complaint...

Ingenico Group is a global leader in the fintech market, with more than three decades of experience and over 7,500 employees worldwide.The company provides merchants with a comprehensive range of services and solutions that simplify payment processes and enhance customer experiences across various sales channels and payment methods.Opportunity:We are seeking...