Customer Experience Director

7 days ago


Melbourne, Victoria, Australia MLC Life Insurance Full time

About MLC Life Insurance

MLC Life Insurance is a leading provider of life insurance products in Australia, with a history of protecting Australians for over 135 years. We strive to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions.

The Role

We are seeking a Senior Customer Strategy Manager to join our team. This is a senior leadership position responsible for shaping and leading our Customer Strategy and Customer Experience function. The successful candidate will be responsible for designing and implementing a customer experience and engagement strategy that delivers to our company strategy and goals.

Key Responsibilities

  • Customer Engagement Strategy: Develop and implement a customer engagement strategy that drives customer satisfaction and loyalty.
  • Customer Experience Design: Design and implement a customer experience strategy that meets the needs of our customers and aligns with our company goals.
  • Customer Research and Insights: Conduct customer research and analysis to inform our customer experience and engagement strategy.
  • Team Leadership: Lead and manage a team of customer experience professionals to deliver our customer strategy and goals.

Requirements

  • 10+ Years' Experience: Proven experience in leading customer experience or customer strategy teams in a similar industry.
  • Customer Behaviour: Deep understanding of customer behaviour and attitudes to insurance.
  • Customer Research: Experience in designing and conducting customer research, including qualitative and quantitative approaches.
  • Team Leadership: Proven ability to lead and manage teams to deliver customer strategy and goals.

About You

We are looking for a talented and experienced professional who is passionate about delivering exceptional customer experiences. If you have a strong understanding of customer behaviour and attitudes to insurance, and experience in leading customer experience or customer strategy teams, we would love to hear from you.

What We Offer

  • Competitive Salary: A competitive salary package that reflects your experience and skills.
  • Opportunities for Growth: Opportunities for career growth and development in a dynamic and innovative company.
  • Supportive Team: A supportive and inclusive team culture that values collaboration and teamwork.


  • Melbourne, Victoria, Australia Yarra City Council Full time

    As a Senior Customer Experience Director at Yarra City Council, you will have the opportunity to lead and develop a high-performing team of over 80 Customer Service Officers and Sales Officers. The ideal candidate will possess excellent leadership and communication skills, with the ability to drive a constructive culture and empower their team to deliver...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    About the Business:Our client is a renowned Australian family-owned company with a rich history of delivering business solutions to clients globally. As a leading designer, manufacturer, and supplier of Automotive, Seating, Industrial, Marine, and Transportation Hardware, their expertise spans over a century.About the Role:Our client invites applications for...


  • Melbourne, Victoria, Australia Kinetic Full time

    Customer Experience ManagerWe are seeking a Customer Experience Manager to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services. Reporting to the General Manager - Customer Experience, you will play a crucial role in aligning CX strategies with our business objectives.Key Responsibilities:Develop...


  • Melbourne, Victoria, Australia Kinetic Full time

    Customer Experience ManagerWe are seeking a skilled Customer Experience Manager to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.Key Responsibilities:Develop and implement customer strategies, tools, and frameworks informed by insights, data analytics, and market trends.Proactively identify...


  • Melbourne, Victoria, Australia Kinetic Full time

    Customer Experience Manager OpportunityWe are seeking a highly skilled Customer Experience Manager to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.Key Responsibilities:Develop and implement customer strategies, tools, and frameworks informed by insights, data analytics, and market...


  • Melbourne, Victoria, Australia LORNA JANE Full time

    About the RoleWe're seeking a talented Retail Leader in Training to join our Lorna Jane team. This role offers the opportunity to develop valuable leadership skills and gain hands-on experience in retail operations.Key ResponsibilitiesSupport the Store Leader in executing strategies to drive sales and achieve key performance indicators.Lead by example in...


  • Melbourne, Victoria, Australia Faac group Full time

    About the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes and identifying opportunities for improvement. This includes receiving, processing, managing, and completing customer orders, as well as invoicing and accounts receivables. The OTC process has a direct impact on the company's...


  • Melbourne, Victoria, Australia SHERIDAN Full time

    About the RoleWe are seeking a seasoned retail leader to drive exceptional customer experiences at our Sheridan Victoria Gardens Outlet.Job DescriptionThe Customer Experience Director will lead and inspire a high-performing team to deliver outstanding customer service, drive sales growth, and maintain store operations.Develop and implement strategies to...


  • Melbourne, Victoria, Australia Bupa Full time

    Transformative Leadership RoleAbout Us:Bupa, a world-leading healthcare company, is seeking an exceptional leader to spearhead our MarTech and Delivery strategy. As the Director of Digital Experience, you will play a pivotal role in shaping our customer-centric approach, leveraging innovative marketing technologies to drive seamless interactions and deliver...


  • Melbourne, Victoria, Australia Trippas White Group Full time

    About the RoleWe are seeking a highly skilled Executive Culinary Director to lead our retail team and drive exceptional culinary experiences.Job DescriptionCreate innovative and engaging menus that meet the needs of our customers.Develop and maintain strong relationships with key stakeholders, including clients and suppliers.Maintain a high level of food...


  • Melbourne, Victoria, Australia Melbourne and Olympic Parks Full time

    About the RoleWe are seeking a highly influential and impactful leader to join our team as the People Experience Manager at Melbourne & Olympic Parks. As a key member of our People & Culture team, you will play a pivotal role in enhancing the employee experience at all stages of the lifecycle.Reporting to the Director of People & Culture, you will lead the...


  • Melbourne, Victoria, Australia Neota Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to join our team at Neota, a leading software company. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesProactively engage with clients to understand their evolving needs and provide...


  • Melbourne, Victoria, Australia Pace Appointments Full time

    We are seeking a seasoned professional to lead our customer service team as a Customer Service Director. This role will focus on delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth through effective customer service strategies.Key Responsibilities:Lead and develop a high-performing customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement CentreAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide personalized support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service through various...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Join our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryAs a Customer Engagement Associate at the Customer Engagement Centre, you will be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your...