Customer Service Expert

4 weeks ago

Melbourne, Victoria, Australia ANZ Full time

About Our Team

At ANZ, we're shaping a world where people and communities thrive. We strive to improve the financial wellbeing and sustainability of our millions of customers by providing exceptional service and innovative solutions.

The Role Overview

This role plays a key part in supporting our customers and stakeholders in managing variations to existing lending in a timely manner. As a Customer Service Expert - Business Development Associate, you will be responsible for helping our Commercial Operations Origination team deliver high-quality results while ensuring compliance with risk management processes and regulatory requirements.

Your Day-to-Day Responsibilities

  • You will consistently demonstrate well-developed personal and inter-personal communication skills, empathy, and ability to build rapport with internal and external stakeholders.
  • Effective stakeholder management and case coordination are essential in this role, requiring strong analytical, influencing, and problem-solving skills.
  • You will work closely with your team to identify risks and impacts, as well as possible solutions and corrective actions.
  • A strong understanding of customer needs, attention to detail, and ability to manage complex files are crucial for success in this position.

Your Key Strengths and Skills

  • You have proven analytical and problem-solving skills combined with excellent written and verbal communication skills.
  • Strong case management and co-ordination skills, prioritization, and ability to work under pressure are essential.
  • You possess a growth mindset, and you are eager to learn and adapt to new ways of working.
  • Able to build and maintain relationships and networks is critical in this role.

What You'll Bring to the Table

To excel in this role, you should ideally bring:

  • Proven experience in customer-facing roles or business development, with a focus on building strong relationships and delivering high-quality results.
  • Excellent communication and interpersonal skills, with the ability to empathize with others and build trust.
  • Strong analytical and problem-solving skills, with the ability to identify risks and develop effective solutions.
  • A strong understanding of risk management processes and regulatory requirements.

Why Join Us?

We offer a dynamic work environment that fosters collaboration, innovation, and continuous learning. At ANZ, you'll have access to opportunities for professional growth and development, as well as a range of benefits designed to support your overall wellbeing.

Our diverse and inclusive workplace culture values and celebrates individual differences, so you can be yourself and feel supported every step of the way.

We're committed to creating a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone. If you have any accessibility requirements, please let us know so we can provide support throughout the recruitment process.

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