Customer Service Experience Expert

4 weeks ago


Melbourne, Victoria, Australia Liberty Financial Group Full time

About Liberty Financial Group

We pride ourselves on being a leading non-bank lender in Australia, dedicated to helping people achieve their financial goals. Our mission is to provide innovative loan solutions and exceptional customer experiences that set us apart from the rest.

As a Customer Service Experience Expert at Liberty Financial Group, you'll be part of a collaborative and social community that values integrity, continuous learning, and teamwork. We're passionate about creating an inclusive workplace where everyone can thrive and grow.

The Opportunity

We're looking for a passionate and experienced Customer Service Specialist to join our dynamic team. As a key member of our customer-facing team, you'll play a vital role in delivering an exceptional customer experience throughout the loan application process.

Your Day May Look Like This:

  • Providing continuous mentoring and training to new starters to ensure they have the skills and knowledge needed to succeed
  • Being the 'go-to' expert on the floor, providing guidance and support to colleagues and customers alike
  • Ensuring seamless interactions with business partners over the phone and email
  • Contributing to continuous improvement initiatives to enhance our services and processes
  • Building strong relationships with customers and business partners to understand their needs and preferences
  • Staying up-to-date with industry trends and best practices to deliver exceptional results

What We Offer

As a Customer Service Experience Expert at Liberty Financial Group, you'll enjoy a range of benefits, including:

  • A competitive salary package of $80,000 - $120,000 per annum, depending on experience
  • A comprehensive benefits program, including wellness perks, social events, and opportunities to give back to the community
  • Ongoing training and development opportunities to help you grow and succeed in your career
  • A supportive and dynamic team environment that values collaboration and open communication

Join Our Team

If you're a motivated and experienced customer service professional looking for a new challenge, we'd love to hear from you Please click the 'Apply' button below to submit your application.



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