Customer Service Expert for Multinational Beverage Organisation
3 weeks ago
We are seeking a highly motivated and skilled Consumer Relations Representative to join our team in Melbourne. As a leading multi-beverage organisation, we produce and market some of Australia's most iconic beverage brands.
About the RoleThis is a 9-month fixed term contract role with an estimated salary of $70,000 - $80,000 per annum. You will be responsible for providing timely and professional responses to consumer contacts via phone, email, social media, and mail.
Key Responsibilities- Ticket Management: End-to-end cross-functional ticket management process from initial enquiry to resolution for our consumers.
- Risk Identification: Identifying and escalating enquiries that pose significant business risk.
- Subject Matter Expertise: Being the subject matter expert across the alcohol and non-alcohol landscape, portfolio of brands, and product offerings to provide appropriate resolution of all incidents, in a timely manner.
- Reporting and Tagging: Complete all required tagging and reporting on consumer contacts and sentiment.
- Stakeholder Relationships: Building strong working relationships with internal and external stakeholders.
You are a customer service expert, seeking a rewarding and impactful career that continuously challenges you. Other qualities we are looking for include:
- A high level of interpersonal and communications skills, written and verbal.
- The ability to multitask and prioritise effectively in a fast-paced environment.
- Adept at conflict resolution.
- Proficient in Microsoft office.
We offer a range of benefits such as product discounts, flexible work arrangements, health and wellness programs, and learning & development opportunities. We are passionate about our commitment to the communities we serve and are clear on our role in enhancing environmental sustainability and social responsibility.
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