Sea Logistics Customer Service Training Expert
2 weeks ago
Melbourne, Victoria, Australia | Frachttransport und Kundenservice | Vollzeit | AU2075074
As the global market leader in Sea Logistics, our growth and success points to one thing: People. Our Employees have shaped best business practices internally and with customers around the world.
Your RoleWe are seeking a skilled National Customer Service Trainer to join our team. In this role, you will be responsible for designing and implementing innovative training programs that enhance the skills and performance of our customer service teams to deliver an exceptional customer experience.
Your Responsibilities- Create comprehensive and engaging training materials that effectively cover the topics required for employee development.
- Facilitate both in-person and remote training sessions to educate employees on various service-related skills and knowledge areas.
- Take a leading role in the onboarding process for new hires, ensuring they receive the necessary training and resources to integrate smoothly into the company.
- Continuously assess employee skills and performance to identify gaps and areas for improvement.
- Coordinate the introduction and training of new features and products to ensure employees are up to date with the latest developments.
- Track and assess the effectiveness of training initiatives and programs using feedback, performance metrics, and other evaluation tools to ensure all required competencies are being met.
- Excellent verbal and written communication skills to convey information clearly.
- Experience in conducting training sessions both on-site and remotely.
- Excellent planning, organizing, and time management skills.
- Experience in delivering soft skill training such as emotional intelligence, customer engagement, and problem resolution.
- Strong background in customer service.
- The ability to take initiative and thrive both independently and in a team setting.
We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job, then you are in the right place. We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aim to achieve carbon neutrality for our sea freight shipments by 2030.
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