Customer Service Expert

2 weeks ago


Melbourne, Victoria, Australia Virgin Australia Full time
About the Role

We are seeking a highly skilled Guest Services Agent to join our team in Melbourne Airport. As a Customer Service Expert, you will be responsible for providing exceptional service to our guests, ensuring their time at the airport is truly exceptional.

Key Responsibilities
  • Deliver outstanding customer service to guests, responding to their queries and resolving issues promptly and efficiently
  • Process check-ins, rebook flights, and support guests through flight disruptions and cancellations
  • Ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience
  • Board flights, complete arrival and departure tasks, and perform service announcements for our guests
Requirements
  • Australian Citizenship or Permanent Residency
  • Consistent, regular employment for a minimum of 3 years in customer-facing roles
  • Ability to work in a high-pressure environment, communicate effectively face-to-face, and navigate a rotating shift roster
  • Belief that no detail is too small and commitment to delivering exceptional service
What We Offer
  • An estimated salary of $70,000 - $90,000 per annum, depending on experience
  • Free counselling, onsite physio, generous annual leave, discounted air travel, and more
  • Career progression opportunities, extensive training from industry experts, and a supportive work environment

Virgin Australia is committed to inclusivity and diversity, welcoming applications from individuals from diverse backgrounds.


  • Accounting Manager

    4 weeks ago


    Melbourne, Victoria, Australia Recruitment Expert Full time

    Job Title: Accounting Manager - Financial ExpertOverviewWe are seeking a highly skilled and experienced Senior Accountant to join our dynamic team at Recruitment Expert in Footscray. This role offers an excellent opportunity for a motivated professional to work closely with clients, providing expert financial guidance and support.Key...


  • Melbourne, Victoria, Australia Weploy Full time

    We are seeking a skilled Customer Service Expert to join our Weploy team. In this role, you will be working with existing and potential insurance members, answering their queries and resolving issues in a timely and professional manner.As a Customer Service Expert, you will be responsible for handling membership applications, claims requests, and inquiries....


  • Melbourne, Victoria, Australia Liberty Financial Group Full time

    About Liberty Financial GroupWe pride ourselves on being a leading non-bank lender in Australia, dedicated to helping people achieve their financial goals. Our mission is to provide innovative loan solutions and exceptional customer experiences that set us apart from the rest.As a Customer Service Experience Expert at Liberty Financial Group, you'll be part...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    About the RoleWe are seeking a skilled and dedicated Senior Accountant to join our team at Recruitment Expert in South Melbourne. As a Senior Accountant, you will play a key role in providing essential accounting support, ensuring compliance with relevant regulations, and delivering high-quality client service.Key ResponsibilitiesClient Support: Assist in...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    At Recruitment Expert, we are seeking a highly skilled and experienced Accountant to join our team in Oakleigh, Melbourne. As a public practice firm, we offer a dynamic and collaborative work environment with opportunities for professional development.Job Summary:We require an Accountant with a minimum of 2.5 years of experience in public practice...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    Senior Accountant Role at Recruitment ExpertWe are seeking a detail-oriented and dedicated Senior Accountant to join our South Melbourne team.The ideal candidate will have experience in accounting, taxation, and advisory services, as well as knowledge of Australian taxation laws and regulations. They will be responsible for managing a portfolio of clients,...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    At Recruitment Expert, we're seeking an experienced Associate Director to join our team in Australia. As one of the fastest-growing mid-tier firms in the country, ranked highly in the AFR Top 100, our client prides itself on fostering a work environment rooted in open communication, continuous education, and strategic technology use.About the OpportunityThis...

  • Customer Service

    4 weeks ago


    Melbourne, Victoria, Australia Telstra Full time

    Unlock a Rewarding Career in Customer ServiceWe are seeking experienced Customer Service & Sales professionals to join our team at Telstra Airport West. As a Casual Customer Service & Sales Consultant, you will play a key role in delivering exceptional customer experiences and driving sales growth.About the RoleThis is a fantastic opportunity for motivated...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    Role Overview:We are seeking a highly skilled and dedicated Senior Accountant to join our team at Recruitment Expert in South Melbourne. As Chief Financial Services Manager, you will be responsible for providing exceptional accounting support, ensuring compliance with relevant regulations, and delivering high-quality client service.Key...


  • Melbourne, Victoria, Australia Estée Lauder Companies Full time

    Beauty ExpertIn the esteemed realm of prestige beauty, we at The Estée Lauder Companies embody excellence — captivating consumers with transformative products and experiences that inspire them to express their unique beauty. Our synergy with your talent enables us to deliver exceptional High Touch customer service while bringing the best to everyone we...


  • Melbourne, Victoria, Australia BWA Group Services Pty Ltd Full time

    We are seeking a highly skilled Customer Engagement Expert to join our BWA Group Services Pty Ltd team.The successful candidate will be responsible for providing exceptional customer service through phone-based support, ensuring that customers receive quick, accurate, and up-to-date answers to their queries.This part-time (8 hours/3 or 4 days a week) and...


  • Melbourne, Victoria, Australia Myer Full time

    Role OverviewMyer Eastland seeks a skilled Beauty Expert to deliver exceptional customer experiences and services.About the Role:Meet customer needs by recommending additional services and products.Represent Myer, generate customer loyalty, and maintain a strong client base.Exhibit superior operating standards and demonstrate extensive product...


  • Melbourne, Victoria, Australia carsales Full time

    We are seeking a highly skilled Customer Service Representative to join our tyre sales and service team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers, ensuring their queries are resolved promptly and professionally.About UsCarsales is a leading provider of tyre sales and services in...


  • Melbourne, Victoria, Australia WNS Global Services Full time

    Job OverviewWe are seeking a highly motivated and skilled Customer Service Representative to join our Claims team at WNS Global Services. In this role, you will be responsible for delivering exceptional customer service while navigating complex claims processes.About the RoleAs a Customer Service Representative - Claims Expert, you will be the first point of...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    OverviewThe Recruitment Expert is seeking a highly skilled and experienced Senior Accountant to join their dynamic team. This role offers a unique opportunity for an individual to take on a client-facing position, working closely with clients to deliver exceptional accounting services.Salary: A competitive salary package of up to $150,000 per annum reflects...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.

  • Expert Client Manager

    3 weeks ago


    Melbourne, Victoria, Australia Recruitment Expert Full time

    Role OverviewWe are seeking an experienced and highly skilled Senior Accountant to join our dynamic team in Footscray, Victoria.This is a unique opportunity for a Business Services Manager or Senior Manager to take on a client-facing role with a competitive salary package up to $150,000 per year.


  • Melbourne, Victoria, Australia H&M Group Full time

    We are more than just a clothing brand, we are on a mission to transform the future of fashion.As a Sales and Service Expert at COS, you will have the opportunity to work in a dynamic and inclusive environment where creativity and innovation thrive.With over 40 countries worldwide, our collection offers elevated essentials, iconic pieces, and innovative...